Technical support specialist

2 weeks ago


Dammam, Eastern Province, Saudi Arabia Merge Recruitment Agency Full time

Analysis of repair operations KPIs.

• Escalating General Technical Issue (GTI) for technical problems (IMEI writing, SW and Parts Lists issues) when needed to supplier technical team.

• Escalating product quality issues to Supplier Technical Support.

• Technical assessment for Technicians and Customer Care teams.

• Evaluating staff KPIs periodically (monthly, weekly).

• Implementing operational Audits.

• ESD setup, maintenance and periodic audits.

• Set up and implement technical training.

• Set up Monthly Technical Quizzes, implement it and feedback.

• Downloading latest technical materials and providing all service centers staff with it.

• Communicate repair instructions and precautions to concerned team members.

• Prepare and conduct technical audit.

• Support new services products launches. This include testing new products, creating service packages, develop training materials, and assure technical readiness.

• Ensures the implementation of Services standard operating processes across all service locations through auditing service locations, Identify Services operations challenges and reporting findings to concerned unit Manager for corrective action plan.

• Lead Weekly and Monthly assessment for technical team KPIs, highlight gaps and opportunities for improvement.

• Plan monthly and quarterly training plans for all service teams to develop team technical skills and service processes.

• Develop and implement vendor technical requirements for Services-Authorization & Service-Level-Agreements regulating the relation between Services and the vendors

Arabic - Native / Mother Tongue
English - Very Good

Own a Car

Any

Have Driving License

Any

Job Skills

Technical expertise : Must possess proven seniority in services repair including : customer management, maintenance and repair management, development and implementation of KPIs

• Must have strong skills in: Initiative Taking, Problem Solving, Communication and working effectively with others.

• Must possess planning, organizing and analytical skills, and able communicator (oral and written) with influence skills.

About The Company

#J-18808-Ljbffr

  • Dammam, Eastern Province, Saudi Arabia Merge Recruitment Agency Full time

    CE Technical support specialist Jobs in Dammam, Saudi Arabia by Merge Recruitment Agency | CE Technical support specialistMerge Recruitment Agency - Dammam, Saudi Arabia Posted In 13/12/2021 Apply For JobApplicants 56 Views 3152 Job Description • Fully aware of Consumer Electronics and Home Appliances products repair technical bulletins and repairs...

  • technical support

    2 weeks ago


    Dammam, Eastern Province, Saudi Arabia Merge Recruitment Agency Full time

    Analysis of repair operations KPIs. Escalating General Technical Issue (GTI) for technical problems (IMEI writing, SW and Parts Lists issues) when needed to supplier technical team. Escalating product quality issues to Supplier Technical Support. Technical assessment for Technicians and Customer Care teams. Evaluating staff KPIs periodically (monthly,...

  • IT Support Specialist

    2 weeks ago


    Dammam, Eastern Province, Saudi Arabia ASSYSTEM Full time

    Company DescriptionFinding solutions to climate change is the priority of the 21st century and means switching to low-carbon energy. At Assystem, our mission is to accelerate the energy transition worldwide. To achieve this, our 7,000 Switchers combine their historical engineering expertise and project management with digital technologies.In our 12 countries...


  • Dammam, Eastern Province, Saudi Arabia ABB Full time

    Technical Sales Specialist, DammamTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are embarking...


  • Dammam, Eastern Province, Saudi Arabia ABB Full time

    Technical Sales Specialist, DammamTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are embarking...


  • Dammam, Eastern Province, Saudi Arabia Baker Hughes Gruppe Full time

    Job Requirements Lead Technical Support Engineer - Pressure Pumping CementingWould you like the opportunity to be responsible for business growth?Would you like to be a part of our global organization?Join our TeamA leader in the oilfield services industry. Baker Hughes offers opportunities for qualified people who want to grow in our high-performance...


  • Dammam, Eastern Province, Saudi Arabia Energy Jobline Full time

    Owning the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the "level" of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with...


  • Dammam, Eastern Province, Saudi Arabia Alfanar Full time

    Strong technical knowledge: A deep understanding of the product or service for which you provide technical support, and the ability to understand and solve customer technical problems.Communication Skills: The ability to communicate clearly and effectively with customers, whether via phone, email, chat, or other means of communication.Problem Solving: The...


  • Dammam, Eastern Province, Saudi Arabia ARO Drilling saudi Full time

    Education and Training: Bachelor's degree in Information Technology, Business Administration, or related field, with advanced knowledge of ERP systems.Technical Knowledge: Deep understanding of ERP systems and ability to provide technical support to users.Analytical skills: Ability to analyze business needs and implement appropriate ERP...


  • Dammam, Eastern Province, Saudi Arabia Oil Support Services Full time

    ØTo supervise the activities of the operations inspection section, including planning, coordinating, scheduling, and following up on the inspection work of day-to-day plant activities, to ensure all company standards are maintained and section objectives are achieved.ØRecognized participation in and impact on formulation of departmental policies, processes...


  • Dammam, Eastern Province, Saudi Arabia Alrabiah Consulting Engineers Full time

    Understand and analyze the technical requirements outlined in contracts to ensure that customized solutions meet all specified obligations.Configure and customize software or hardware solutions as per the contractual commitments.Collaborate with development or engineering teams to design and implement custom features or modifications required by the client.


  • Dammam, Eastern Province, Saudi Arabia NWC Full time

    Educational qualifications and certificates:Bachelor's degree in computer science or related field.Recognized IT certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or any similar certification.Experience:Previous experience in IT support of at least two years.Deep knowledge of operating systems (such as Windows, MacOS, Linux) and...


  • Dammam, Eastern Province, Saudi Arabia Medtronic Full time

    Careers that Change LivesThe Senior Field Service Engineer Cranial Spinal Therapy (CST) is responsible for all aspects of equipment support performed at customer sites or before delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This will include, pre-installation checks, system...

  • Field Specialist

    2 weeks ago


    Dammam, Eastern Province, Saudi Arabia Asterix Communications Full time

    Job Requirements: Field Specialist - Balanced Coiled Tubing DrillingDo you enjoy being part of a successful team? Do you enjoy working with cutting-edge energy equipment? Join our growing team We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production, and maximize reservoir value. Our...


  • Dammam, Eastern Province, Saudi Arabia NWC Full time

    About the yacht: It's a 50m Private M/Y based in the South of France. Red flag, 9 crew.The project: We are looking for a deckhand starting the 1st of April until the 1st of October. You will be in charge of the deck department and you will need to feel really confident with tenders and water sports. As the owner are actively using them. The boat mainly...


  • Dammam, Eastern Province, Saudi Arabia Mitsubishi Power Saudi Arabia Full time

    Duties and Responsibilities:Support the Operation and Maintenance of MPW gas turbines and the accessory systems.To prepare and write gas turbine technical reports, technical procedures, etc. following the instruction of the Service Project Manager, Engineering Manager and MPW-SAU.To support creation of RFQs, Quotation and POs etc upon the request from...


  • Dammam, Eastern Province, Saudi Arabia Black Pearl Consult Full time

    Our client is a renowned hospital currently looking for a Communications Specialist in healthcare for the Saudi Arabia location.In this role you will be responsible for:Working under the general direction of the Manager of the Marketing & Communications Unit. Liaise with otherinternal and external communicators. Consult with business leaders, project...


  • Dammam, Eastern Province, Saudi Arabia Mackenzie Jones Full time

    Technical Sales Manager – Oil and Gas Jobs in Dammam, Saudi Arabia by Mackenzie Jones | Technical Sales Manager – Oil and GasMackenzie Jones - Dammam, Saudi Arabia Posted In 20/11/2013 Apply For JobApplicants 36 Views 5489 Job Description Our client is a leading supplier of fire proofing products for the petrochemical industry. With a global network...


  • Dammam, Eastern Province, Saudi Arabia Mitsubishi Power Saudi Arabia Full time

    We are looking for a highly motivated and detail-oriented Project Support Engineer to join our team in Dammam 2nd Industrial city, Saudi Arabia. The ideal candidate will have a strong technical background and excellent organizational skills. As a Project Support Engineer, you will be responsible for assisting with project planning, scheduling, and execution,...


  • Dammam, Eastern Province, Saudi Arabia Ecolab Inc. Full time

    Nalco Water, an Ecolab Company, is seeking Industry Technical Consultant Process Applications in the Downstream. If you are a passionate technical professional with a proven track record of success in technical sales, we invite you to apply. You will be primarily responsible for revenue and profit growth of Nalco Water programs and services in targeted...