Sales Support- Jeddah

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia DHL Full time

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist.


We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.


Connecting People. Improving Lives.
If this exciting opportunity interests you and you meet the criteria below, please read on and apply

Key Responsibilities

  • Creating quotations in Quote shop tool.
  • Communicating with the internal and external customers.
  • Raising debtor account opening requests (Man System)
  • Raising MyDHLi customer registration requests and support the sales team with filling the vendor registration forms.
  • Provide administrative support for import/ export documentation such as receiving, Develop and administer sales administration/ sales support plans and processes to support administration and planning of sales contracts as per specifications and expectations, for both the customer and DPDHL
  • Deliver support to sales teams and process sales transaction in an efficient, accurate and economical manner
  • Support sales teams to prepare quotations and contracts, including rate proposals and proposal writing
  • Execute processes to provide customer information, support identification and qualification of sales leads
  • Draft and execute commercial documentation such as sales contracts and maintenance agreements to support sales
  • Coordinate between sales and customers, answer queries on both stock and shipment of orders
  • Undertake adequate follow up on orders and resolve escalated problems related to orders
  • Implement process for completion of post implementation review and prepare reports on resulting customer satisfaction
  • Support customer problem management and report on results of corrective processes
  • Consolidate and review reports and statistics for supporting sales teams to analyze and prepare for business reviews, including revenue development, churn rates, hit rates, pipeline size, etc. by customers
  • Support pre
- and after-sales activities

Skills, Qualifications & Experience:

  • Minimum of 2 years of experience.
  • Deep knowledge of forwarding business;
  • Strong analytical skills and good communication skills;
  • Strong problemsolving mentality.
  • Microsoft office skills.
  • Required good knowledge of market.
  • Good command of English.

We offer:

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Flexible working hours with the possibility of occasionally working from home upon agreement
  • Possible further career development
  • Competitive salary

Why join DHL Global Forwarding?


Our
TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.

The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry,
when people think of forwarding; we want them to think DGF because we have:

  • The
    largest global network with more than ~30,000 passionate employees
  • The most
    efficient processes and
    fastest response times:
  • The
    best solutions and
    best customer service

Our Vision:
The Logistics Company for the World.

Our Mission:
Excellence. Simply Delivered.

Our Purpose:
Connecting People, improving lives.

Our Values:
Respect & Results

Our Goals:
Employer, Provider, and Investment of Choice, Living Responsibility

  • DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics._

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