IT Operations Support Specialist Riyadh

2 weeks ago


المملكة العربية السعودية, Saudi Arabia Nahdi Full time
Responsible for the monitoring, tracking and resolution of IT-related issues while escalating as necessary to the appropriate resource.

Contribute to the Service Desk in a strong customer service focused role, take ownership of tickets and will be able to see issues through to the end.


Accountabilities

Pharmacies Support:

  • Provide friendly, courteous and quality levelone software and hardware support for 35+ Pharmacies.
  • Monitor and maintain incoming IT Pharma Service Desk support tickets.
  • Support all (local & remote) pharmacies associated to him by management.
  • Execute new projects Roll outs in all associated pharmacies as per Company plans.
  • Conduct regular visits as a preventive action.

Point of Sale:

  • Responsible for POS and laptop computer configuration, Connectivity, POS peripherals deployments and troubleshooting.
  • Handson Technical support of Point of Sale (POS) terminals and related HW/SW and peripherals.
  • Prepare new POS units and install all standard software's (Oracle Retail program, antivirus, Open Office, etc.) for delivery to stores.
  • Escalate and Report unresolved issues to the POS Supervisor until resolved.

Service Level Agreement:

  • Reinforce SLAs to manage enduser expectations
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

Work Environment

  • Indoors : 25%
  • Outdoors : 75%
  • Working Days : 5 Working Days
  • Days off : 2 Days Off
  • Working Hours : 8:00 AM 6:00 PM (1 hour break)

Job Requirement
- **BSc in IT (or Diploma in Computer Science)
**Education
- **1 Year of Experience
**Experience

-
MS Office Suite:

-
Knowledge of POS Maintenance and Microsoft products:

-
Microsoft Certified Professional (preferred):

-
Experience in computer hardware maintenance (POS):


  • Experience in computer Software (MS Office, Windows : XP, Win7/8):
- **ITIL certification (preferred)
**Computer Skills

-
English:

- **Arabic
**Languages

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