Customer Service Representative

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

Job Description:

  • Manage large amounts of incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills:

Proven customer support experience or experience as a Customer Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Able to use several systems simultaneously

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Good and positive attitude and character

Able to work under pressure and fast-paced environment

Good English and Arabic Language Skills (reading, writing, and speaking

This job has been sourced from an external job board.

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