Customer Service Representative

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Fosroc Full time

Vacancy:

Job title

  • Customer Service Representative
  • Fleet Officer
    Department
  • Customer Services
    Close date
  • 14th Mar 2024
    Location
  • Jeddah***
    Job description:
    Job description
  • To deal with distribution of stock replenish orders generated to supply for the related branches & regions+ direct deliveries for the customers of cash & credit sales
  • Coordination & communication regarding delivery process with the aim of providing quality service and to ensure achievement of sales objectives.
  • To promote a positive product image with shipping and ensure to meet the requirements of clients + stock replenish orders of the regions.
  • Maintain effective business relationships with all levels of customers, service providers & other team members.
  • To follow oral/written instructions independently and reconcile business transactions.
  • Oversees the development of HSE perception, promote the ROCK values within the department, practice Lean principles and carry out the tasks in full observance with the management systems as certified by ISO 9001:2000.

Responsibilities

  • Maintaining vehicles for deliveries.
  • Deciding whether to lease or buy vehicles
  • Assisting in the recruitment of quality drivers in 3PT
  • Developing efficient driver schedules to maximize profits.
  • Managing drivers so they adhere to strict schedules.
  • Registering and licensing all vehicles under their management.
  • Finding ways to cut costs and maximize profits.
  • Developing strategies for greater fuel efficiency.
  • Maintaining detailed records of vehicle servicing and inspection.
  • Complying with KSA Department of Transport laws and regulations.
  • Scheduling regular vehicle maintenance to ensure operational efficiency.
  • Ensuring strict servicing and maintenance times to minimize downtime and maintain schedules.
  • To arrange small package or urgent cargo to deliver by express transport.
  • Monitoring driver behaviour and ensuring a high level of customer service.
  • To account & verify billing of external transport for accuracy & payments.
  • Analysing data to increase business operational efficiency.
  • Utilizing GPS systems to monitor drivers and track vehicles
  • Writes internal/external correspondence.
  • Resolve customer complaints in a timely & professional manner.
  • Promote excellent service & manages all aspects deliveries through distribution network.
  • Coordinate & maintain record of the shipments.
  • To perform other such duties as may be assigned by the Customer Services Manager.

Skills required

  • ESSENTIAL
  • Operating JDE (Dax) system & PC software including Microsoft Word & Excel
  • 2+ years in a logistics role.
  • Experience in the transportation industry.
  • Outstanding organizational skills.
  • Attention to detail & Excellent written and verbal communication.

DESIRABLE

  • Analytical mindset and good problemsolving skills.
  • Quantitative ability.
  • Exceptional interpersonal skills.

Educational requirements

  • Degree in logistics or accounting.**Job role notes


  • Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Job Description: Manage large amounts of incoming phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales...


  • Jeddah, Makkah Province, Saudi Arabia Sizal Group Full time

    Job Summary:The Customer Service Representative will be the liaison between our company andResponsibilities: Manage large amounts of inbound and outbound calls in a timely manner. Follow communication "scripts" when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize...


  • Jeddah, Makkah Province, Saudi Arabia Johnson & Johnson Full time

    Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah.Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....

  • Customer Service

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing payments or returns.نوع الوظيفة: دوام...


  • Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....


  • Jeddah, Makkah Province, Saudi Arabia شركة حمد محمد الرقيب وأولاده التجارية Full time

    Communication Skills: Ability to communicate tactfully and effectively with customers, whether via phone, email, live chat, or social media.Patience and Problem Solving: The ability to deal with customers who may be in stressful situations, and solve their problems effectively and calmly.Product or Service Knowledge: Good understanding of the products or...


  • Jeddah, Makkah Province, Saudi Arabia HILTI Full time

    WHAT IS THE ROLE? Information on delivery conditions and prices Stock status information Professional sales via telephone Active sales promotion: cooperation with our other sales channels Realization of orders (incl. picking up of machines for service, supply and depreciation of goods for consumption from Van Stock) Check of uncovered orders Issuing copies/...


  • Jeddah, Makkah Province, Saudi Arabia Salla Full time

    A Customer Care Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems our customer accounts might face accurately and efficiently. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and...


  • Jeddah, Makkah Province, Saudi Arabia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for...


  • Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Job Description:Intention/ PurposeResponsible for complete order processing cycle by effectively liaising with the customers, suppliers, sales and logistics team. Provide administrative support to both internal as well as external customers within the business unit.Areas of responsibility Receive enquiries, acknowledge them immediately and record them...


  • Jeddah, Makkah Province, Saudi Arabia Johnson & Johnson Full time

    Johnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, Jeddah.Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and...


  • Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Job Description: Sipchem is currently seeking a dedicated and reliable Client Service Representative to join our team remotely in Jeddah Saudi Arabia. This is an entrylevel position ideal for individuals with no prior experience but possess the necessary skills and qualities to excel in a customer service role. Responsibilities: Provide exceptional customer...


  • Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Job Description: Sipchem is currently seeking a dedicated and reliable Client Service Representative to join our team remotely in Jeddah, Saudi Arabia. This is an entry-level position ideal for individuals with no prior experience but possess the necessary skills and qualities to excel in a customer service role.Responsibilities: Assist clients with...


  • Jeddah, Makkah Province, Saudi Arabia Sandoz Saudi Ltd Full time

    Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for...

  • Customer Services

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Job Summary:Responsibilities and Tasks: Manage large amounts of inbound and outbound calls in a timely manner. Follow communication "scripts" when handling different topics. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable...


  • Jeddah, Makkah Province, Saudi Arabia Andalusia Group For Medical Services Full time

    We are looking for a persuasive medical representative to promote and sell Company services to doctors, clinics, and other relevant healthcare professionals.The medical representative's responsibilities include persuading potential customers to purchase company medications, identifying prospective business opportunities for the company, and providing the...


  • Jeddah, Makkah Province, Saudi Arabia SolexPlus Full time

    Job Description and Responsibilities:- Inbound Customer Support: Handle incoming calls from customers professionally and courteously. Assist customers with product or servicerelated inquiries, concerns, and issues. Provide accurate information and solutions to resolve customer problems.- Problem Resolution: Identify and analyze customer issues, ensuring...


  • Jeddah, Makkah Province, Saudi Arabia Deep Vision Full time

    إسم الجهة:Deep Visionمسمى الوظيفة الشاغرة:Customer service officerمجال العمل:- الإدارة - إدارة عامة وإدارة أعمال - عرض كل الوظائف في هذا التصنيف ]مكان الوظيفة:- جدة - منطقة مكةتاريخ الإضافة: 16/11/2023المهام والوصف...


  • Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Company DescriptionIn the year 1975, amid the onset of a significant surge in oil prices and the promise of substantial local economic growth, I embarked on a venture. Having extensively surveyed diverse domestic business trends, I made the resolute decision to establish a company alongside experienced partners. Our focus encompassed the fields of Cosmetics,...


  • Jeddah, Makkah Province, Saudi Arabia SUEZ Full time

    Contract typeRegular / PermanentWHO WE AREwe have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate.United by a passion for our work as well as our inclusive culture and team spirit, we innovate to conserve water and create value from wastes, in the form of...