Customer Care Representative

1 week ago

Jeddah, Makkah Province, Saudi Arabia Salla Full time

A Customer Care Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems our customer accounts might face accurately and efficiently.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. They can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless. Problem-solving also comes naturally to customer care.

They are confident at troubleshooting and investigating if they don't have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Help Clients setup and learn to use our platform to manage their businesses smarter
  • Resolves fundamental technical issues. Troubleshoot issues and provide resolution on time
  • Escalate problems that cannot be solved in a reasonable time frame
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
- solve day-to-day queries and process their tickets to the concerned departments

  • Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with the customer
  • Performing additional duties where needed
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Requirements:

  • 1 + work experience in customer care or related field
  • Ability to work for the office and remotely if needed
  • Bachelor / Diploma degree in business administration or IT
  • Available to work shifts.
  • Excellent communication and presentation skills
  • Ability to adapt to different personalities.
  • Good PC skills, especially MS Excel
  • Customer orientation and ability to adapt/respond to different types of characters
  • Good in English written and verbal
  • Strong phone contact handling skills and active listening
  • Ability to multitask, prioritize, and manage time effectively

  • Customer Care Agent

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia Salla Full time

    A Customer Care Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems our customer accounts might face accurately and efficiently. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and...

  • Customer Care

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia Mars (New) Full time

    Customer Care & Logistics champion page is loaded Customer Care & Logistics champion Apply remote type On-site locations SAU-Makkah-Jeddah time type Full time posted on Posted 2 Days Ago job requisition id R100122 Job Description: Customer Care Coordinator (Lead) [Jeddah ] Salary : [ Optional ] Jop Overview : The role will be responsible for Mars stock...

  • Sales Representative

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia International Animal Care Full time

    Provide dynamic customer service, while educating our customers through teaching proper pet care. To maximise productivity memorise and utilise the Petland systems, such as thePetland Mission, 5-Step Sale, 4 Basic Needs, C.A.P, Pets For A Lifetime and Adopt A Pet. Maintain excellent animal husbandry for the pets by performing opening, daily andclosing...

  • Sales Representative

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia International Animal Care Full time

    Provide dynamic customer service, while educating our customers through teaching proper pet care. To maximise productivity memorise and utilise the Petland systems, such as thePetland Mission, 5-Step Sale, 4 Basic Needs, C.A.P, Pets For A Lifetime and Adopt A Pet. Maintain excellent animal husbandry for the pets by performing opening, daily andclosing...

  • Customer Service Representative

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Johnson & Johnson Full time

    Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah.Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....

  • Customer Care

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Mars, Incorporated and its Affiliates Full time

    Job Description:Customer Care Coordinator (Lead)[Jeddah ]Salary: [Optional]Jop Overview :The role will be responsible for Mars stock management and outbound operations to ensure accuracy, efficiency in logistics services delivery with optimum cost and quality through managing all relevant 3PLs operations and performance. He will be also responsible to manage...

  • Customer Care Reporting Officer

    2 months ago

    Jeddah, Makkah Province, Saudi Arabia Mobily Full time

    Job SummaryConduct performance analysis and identify the causes for deviation in targeted KPIs Prepare special reports related to the performance reporting as requested by management team. Prepare monthly review of Customer Care KPIs Prepare call volume analysis to support headcount forecasting. Collecting raw data from various systems and use it in analysis...

  • Customer Service Representative

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia Sizal Group Full time

    Job Summary:The Customer Service Representative will be the liaison between our company andResponsibilities: Manage large amounts of inbound and outbound calls in a timely manner. Follow communication "scripts" when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize...

  • Customer Service Representative

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Job Description: Manage large amounts of incoming phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales...

  • Customer Service Representative

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....

  • Customer Service Representative

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia HILTI Full time

    WHAT IS THE ROLE? Information on delivery conditions and prices Stock status information Professional sales via telephone Active sales promotion: cooperation with our other sales channels Realization of orders (incl. picking up of machines for service, supply and depreciation of goods for consumption from Van Stock) Check of uncovered orders Issuing copies/...

  • Sea Logistics Sales Representative

    1 month ago

    Jeddah, Makkah Province, Saudi Arabia Kuehne Nagel Full time

    We are looking for an experienced and self-driven Sea Logistics Sales Representative with sea logistics sales experience and strong motivation to hunt for new business and take on an evolving role in Jeddah. Your Role In this role, you will acquire, win and retain new customers. As a Sea Logistics Sales Representative of the company, you will maintain close...

  • Sea Logistics Sales Representative

    4 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Kuehne Nagel Full time

    We are looking for an experienced and self-driven Sea Logistics Sales Representative with sea logistics sales experience and strong motivation to hunt for new business and take on an evolving role in Jeddah. Your Role In this role, you will acquire, win and retain new customers. As a Sea Logistics Sales Representative of the company, you will maintain close...

  • Customer Care Reporting Specialist Officer

    2 months ago

    Jeddah, Makkah Province, Saudi Arabia Mobily Full time

    Job Summary Collecting raw data from various systems and use it in analysis that support decision making process Prepare the daily, weekly and monthly management reports on KPIs Develop the MIS reports and conduct needed analysis for all operational figures. Conduct performance analysis and identify the causes for deviation in targeted KPIs Prepare special...

  • Customer Service Representative

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Fosroc Full time

    Vacancy:Job title Customer Service Representative Fleet OfficerDepartment Customer ServicesClose date 14th Mar 2024Location Jeddah***Job description:Job description To deal with distribution of stock replenish orders generated to supply for the related branches & regions+ direct deliveries for the customers of cash & credit sales Coordination & communication...

  • Sales Representative

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Sales Representative (Commission-Based) Please WhatsApp on Location: Jeddah, Saudi ArabiaAre you a driven individual passionate about sales and building relationships within the healthcare industry? HNA Care is seeking a motivated Sales Representative to join our team on a commission-based opportunity.Responsibilities: Prospect, engage, and sign contracts...

  • Medical Representative

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Galderma Pharma S.A Full time

    Medical Representative - Cx & Rx page is loaded Medical Representative - Cx & Rx Apply locations Jeddah posted on Posted 2 Days Ago job requisition id JR009949 Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that...

  • Medical Sales Representative

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia Andalusia Group For Medical Services Full time

    One of the Biggest Hospitals in KSA, Jeddah is looking forward to Hire Medical Sales Representative.Qualifications:Medical Sales, Communication, and Customer Service skillsKnowledge of Medicine and Pharmacy practicesExcellent communication and presentation skillsAbility to work independently and as part of a teamBachelor's degree in a related field...

  • Medical Representative

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Viatris Inc. Full time

    Medical Representative - Jeddah page is loaded Medical Representative - Jeddah Solicitar locations Jeddah, Mecca, Saudi Arabia time type Tiempo completo posted on Publicado ayer job requisition id R VIATRIS ARABIA LIMITED "LLC"En VIATRIS, vemos la atención médica no como es, sino como debe ser. Actuamos con valentía y estamos en una posición única para...

  • Medical Representative

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Viatris Full time

    Medical Representative - Jeddah page is loaded Medical Representative - Jeddah Postuler locations Jeddah, Mecca, Saudi Arabia time type Temps plein posted on Offre publiée hier job requisition id R VIATRIS ARABIA LIMITED "LLC"Chez Viatris, nous envisageons la santé non pas telle qu'elle est mais telle qu'elle devrait être. Nous agissons avec courage et...