Learning and Quality Assistant Manager

2 weeks ago


Al Hufūf, Eastern Province, Saudi Arabia Crowne Plaza Hotels & Resorts Full time

Role Purpose

Key Accountabilities

  • Create and maintain training materials using established training methodology including both participant and leader formats, in accordance with all regions and stakeholder specifications (such as Instructor led workshops, elearning, virtual learning, mobile learning, gamification, video, etc.).
  • Identify and develop new opportunities and methods for delivery.
  • Provide recommendations on training approaches and strategies, design methodologies and training distribution and measurement/evaluation of training content.
  • Create global and regional documentation and performance enhancing training tools, incorporating strategic use of systems/products into training documentation.
  • Gather, develop, and manage best practices across all regions and stakeholders. Integrate best practices and tools into training documentation.
  • Liaise and provide support to regional teams to resolve hotel issues relating to training content.
  • Monitor departmental budget lines to include estimates, invoice coding and tracking and end of month reconciliation of any projects.

Key Skills & Experiences
Education

  • Bachelor Degree in a relevant field of work or an equivalent combination of education and workrelated experience.
Experience

  • Two or more year's progressive work related experience in instructional design and performance consulting with demonstrated proficiency in training content development for complex systems.
Technical Skills and Knowledge

  • Demonstrated project management experience in organizing, planning and executing largescale projects from conception through implementation and evaluation
  • Demonstrated ability to effectively communicate (both written and oral form) technical and strategic information to clients, vendors, senior management, and colleagues in a clear and concise manner
  • Effective presentation skills for the purpose of presenting ideas, programs or strategies to corporate and hotel colleagues
  • Excellent analytical skills, organizational skills, and creative problem solving skills.
  • Demonstrated understanding of learning authoring tools (Adobe Captivate, Adobe InDesign, Articulate Storyline, Camtasia)
  • Demonstrated understanding of instructional design and adult learning principles and practices
  • Demonstrated proficiency in Microsoft Office products (Word, Excel, PowerPoint, etc.)
  • Knowledge of hotel operations preferred.
  • Bilingual skills a plus


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today and let's #GoFurtherTogether.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

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