Expert L2 Technical Support Engineer

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia CodeNinja Full time

Responsibilities:

  • Provide expertlevel technical support and troubleshooting for Microsoft enterprise solutions, including Exchange, Microsoft 365 services, File Servers, and Active Directory.
  • Diagnose and resolve complex technical issues independently, utilizing advanced troubleshooting techniques and best practices.
  • Collaborate with crossfunctional teams and stakeholders to resolve escalated technical issues and ensure timely resolution.
  • Document and maintain accurate records of technical issues, solutions, and troubleshooting steps.
  • Proactively identify and address potential issues or areas for improvement within the Microsoft technology stack.
  • Stay updated on the latest trends, technologies, and best practices in Microsoft enterprise solutions and IT infrastructure.
  • Adhere to SLA requirements and ensure compliance with contractual terms and payment schedules.
  • Provide technical guidance and mentorship to junior team members as needed.

Requirements:

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum of 5 years of experience in technical support or IT infrastructure management, with a focus on Microsoft enterprise solutions.
  • Deep expertise in Microsoft Exchange, Microsoft 365 services (cloudbased), Microsoft File Servers, and Microsoft Active Directory.
  • Proven ability to independently troubleshoot and resolve complex technical issues without vendor support.
  • Strong understanding of ITIL (Information Technology Infrastructure Library) framework and service management principles.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with clients, stakeholders, and team members.
  • Experience working within SLAdriven environments and managing customer expectations.
  • Relevant certifications such as

Microsoft Certified:
Modern Desktop Administrator Associate,

Microsoft Certified:
Messaging Administrator Associate, or equivalent certifications are preferred.

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