Key Account Director

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Tetra Pak Full time

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet.

By doing so we touch millions of people's lives every day. And we need people like you to make it happen._

Job Summary:


Deliver on Top & Bottom-line Growth, building strong customer partnerships as E2E System Solution provider & delivering financial and commercial excellence.


What you will do:

Financial Target Delivery:
Deliver Net Sales objectives, 3 Businesses, for the allocated customers/ team (Lead)

❑ Understand & drive improvement actions to secure a profitable accounts/ sales area through timely portfolio, commercial actions & necessary competitiveness measures impacting project/ account management costs

Customer partnerships:
Drive strategic alignment using steps of key account management with the following focus areas: (Lead)

❑ Build solid understanding of customer's business environment, strategy, financial perf./ value chain & operations, incl. their short & long-term ambitions to grow share of wallet with portfolio innovations

❑ Build & cultivate strong understanding, relationship & alignment across all levels of Customer's organization
- mapping different decision makers/ personas, their drivers (policies thereof) and map corresponding relationship owners within Tetra Pak

❑ Use Customer Segmentation model to map strategic fit of customer needs/ ambitions, business/ value potential & competitive positioning, to ensure prioritization & customized approach from Tetra Pak, in both solution design and account management

❑ Build & successfully execute account plans securing joint ambitions and actions, objective & time bound, and prioritized across MC Growth initiatives & Tetra Pak's strategic pillars

❑ Amplify customer's voice by identifying gaps across customer touchpoints systematically driving proactive improvement actions and closing the loop with customers.

Accelerate Sales Funnel:
Drive Sales Play, Nurture opportunities using value books & mobilize right resources based on customer's needs, buying process & opportunity maturity (Lead)

❑ Lead generation / Opportunity Identification both Outside-In (customer discussions, marketing campaigns, tenders etc) & Inside-Out (market growth initiatives

  • BD plans/ new geographies/ new segments, contract renewals/ capacity expansion/ installed base management etc)
❑ Lead qualification and nurturing activities

❑ Capture customer requirements accurately using different questioning techniques to configure solutions that maximize value for Customer & for Tetra Pak

❑ Drive E2E System Solutions (Integrated sales, Cross

  • Selling opportunities)
❑ Create solutions, Quote & Negotiate deals/ contracts with customers using Value selling process

Planning & Forecasting:
Monthly forecasting, for 3 businesses, to secure base material, production & financial planning (Lead)

Commercial Compliance:

Understand & comply with Tetra Pak's Commercial practices framework (including Pricing, Contract terms & Authorisation matrix), regulatory framework & general code of conduct.

Manage proper & timely documentation of Customer Files (Participate)

People Management:
Coach and provide on the job guidance and learning to reportees. Identify competence gaps in line with customer needs & ensure learning plan is in place. Support in case of complex deals/negotiations/escalating voice to Management team/resource providers when required

We believe you have:

  • Min 810 years' experience in sales & key account management, min 15 years' experience corporate environment
  • Strong technical and/or food technological skills and good portfolio knowledge accross 3 businesses
  • Solid value selling and negotiation skills
  • Experience in People / Account Team Management
  • Solid track record of successful team leadership
  • Crossboundary experience (Customer, Project)
  • Strong stakeholders' management experience
  • Fluent in English

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements
This job posting expires on
29th March,2024.

  • Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide._


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