Service Delivery Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia GE Healthcare Full time

Job Description Summary:

Early Career Trainee Digital Solutions and Recall will be responsible for driving Digital Solutions execution and Recall process to ensure customer satisfaction, problem resolution and operation excellence across Saudi.


Key responsibilities/essential functions include:

  • Working with digital leader on basic troubleshooting, installation and service repair needed on designated digital systems.
  • Working with FMI leader to close all FMI on time.
  • Working with FMI leader on POD and customer Response Forms distributions and collection.
  • Attend customer visits to promote and show the benefits of GEHC Digital and Remote services portfolio and solutions.
  • Working together with connectivity teams to Improve Effective connectivity, processes, and infrastructure.
  • Keeping up to date on administrative responsibilities such as maintaining connectivity tasks logs and internal service records in a timely manner.
  • Utilize the escalation process to resolve customer digital service issues and conducting root cause analysis that will lead to effective problem solving.
  • Communicate with customers to ensure resolution and proper followup, leading to customer satisfaction.
  • A strong commitment to a career in technology with a passion and aptitude for both software and information technology.
  • Possess Say-Do Ratio and effective time management skills.
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

Qualifications:

  • Bachelor's Degree
  • Up to 2 years of experience
  • Strong analytical and quantitative skills
  • Strong IT and digital skills and capabilities.
  • Proven ability to meet deadlines in a fastpaced changing environment
  • Ability to work independently with minimum direction
  • Excellent planning, prioritization and organizational skills
  • Excellent interpersonal and verbal & written communication skills
  • Demonstrated collaboration, negotiation and conflict resolution skills
  • Analytical, problem solving & rootcause analysis skills
  • Proficiency in Arabic/English

Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.


Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

LI-PC1

Additional Information:

Relocation Assistance Provided:
No

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