Customer Service Specialist

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

Ref:
JO | Negotiable | Location:Riyadh, Saudi Arabia | Added:17/05/23

About the Role


We are looking for a Customer Service Specialist with a positive and proactive mindset, who will play a crucial role in the premium customer journey, executing 'order to cash' processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.


The role offers variety, empowering the team member to take ownership of the customer and relative processes from 'order to cash', inclusive of delivery management.

We support a diverse range of customers and each Customer Service Specialist works with assigned customer segments and territories, allowing them to form close relationships with the customers, sales team and Service Centres.


Responsibilities

  • Guarantee precise and timely order processing from quote confirmation to billing
  • Guarantee to the customer a Premium Customer Experience, managing the customer touchpoints
  • Frictionless delivery planning and management through the logistic portal: delivery date management, D&I job assignment & activity closing
  • Free stock optimization and managing of Purchase Orders to HQ, when required, assuring the correct stock movement management
  • Assure accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to foresee backlog slippage
  • Constantly update IT systems with all relevant information collected during customer service activities
  • Assure the proper management of Technogym Care Activities, providing adequate feedback to customers' inquiries
Manage a post-delivery survey in order to assess customers' satisfaction, proactively acting to solve any issue with the customer

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

  • Riyadh, Ar Riyāḑ, Saudi Arabia ZBOM Full time

    This is a full-time on-site role as a Customer Service Specialist at ZBOM located in Riyadh. As a Customer Service Specialist, you will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer experiences.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Asterix Communications Full time

    Company Description ALKAFFARY GROUP is a leading company in the field of carpets, furniture, decoration, and wooden floors. Established in 1988 AD, the company has a strong presence in all regions of the Kingdom and is committed to providing the latest and best furnishings, furniture, and decoration to its customers. Role Description This is a full-time...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Niceone Full time

    Customer Service Specialist duties and responsibilities:Informing customers about products and services Responding to customer questions Resolving customer complaints Suggesting solutions for common problems Preparing documents and reports Updating customer database Training new customer service agents Collaborating with the management team Improving overall...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Quest Search and Selection Full time

    About the RoleWe are looking for a Customer Service Specialist with a positive and proactive mindset, who will play a crucial role in the premium customer journey, executing 'order to cash' processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.The role offers variety,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia 3days Personal Training Gym Full time

    Customer Service Specialist Responsibilities:Welcome visitors and members to the studio, answer phones. and assist the front desk with various administrative tasksMaintain long-term clientele and grow the gym's membership base through sales, new member onboarding, and excellent customer serviceManage and organize marketing efforts both within and outside of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Quest Search and Selection Full time

    Ref: JO | Negotiable | Location:Riyadh, Saudi Arabia | Added:01/05/23Quest Search and Selection have partnered with one of the leading Sports Brand for a Arabic Speaking Customer Service Specialist to join their Ongoing Expansion plans in Riyadh,Saudi Arabia.Requirements: 35 Years of Experience Knowledge of SAP advance SD module use Logistics background...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Afaq Q Tech General Trading Full time

    Fluency in both Arabic and English (spoken and written) Must be in good standing Experience with MS Office and customer service tool set Bachelor's degree or 2 years Amazon Experience Experience interpreting and communicating analytics Experience communicating technical concepts to a nontechnical audience Ability to quickly adapt to changing priorities and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia EZ Service Srl Full time

    Enter Job title or skill to search relevant jobs Enter your city or zip to show jobs in your location Full Job DescriptionThe Store Customer Advisors transforms the store visit into amemorable luxury shopping experience, as Brand Ambassadors they engagethe Customers in the discovery of our heritage through stories andcreating an atmosphere of passion and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Customer Service Specialist, Delivery ExperienceJob ID: | Afaq Q Tech General TradingAmazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a Program Specialist to join our Middle East Customer Service team, who will play a key...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Afaq Q Tech General Trading Full time

    Amazon's mission is to be earth's most customer-centric company.We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a Program Specialist to join our Middle East Customer Service team, who will play a key supporting role to improve Delivery Experience (DX) and reduce customer effort.The Program...


  • Riyadh, Ar Riyāḑ, Saudi Arabia moCal Full time

    Customer Communication: Respond to customer inquiries promptly and empathetically via phone, email, chat, and potentially social media channels.Troubleshooting: Investigate and resolve customer issues related to products, orders, accounts, and technical difficulties.Product Knowledge: Gain in-depth understanding of moCal products and services to provide...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Drovox Full time

    Job descriptionA Customer Service Specialist is the first point of contact for any customer who has a question or an issuewith a product or service the company sells. They have many responsibilities like answering inbound phonecalls, addressing customers' questions about products and services, and processing payments or returns.Responsibilities: Drive a...


  • Riyadh, Ar Riyāḑ, Saudi Arabia IFS Full time

    Company DescriptionIFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service.At IFS, we're flexible, we're innovative,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.We offer you a flexible and dynamic environment with opportunities...

  • Customer Service

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia ultra medical group Full time

    Establishing customer service policies and standards and supervising their implementation. Managing the customer service department within the facility. Directing the customer service team to assist and advise customers, and directly preparing questionnaires tomeasure the level of customer satisfaction, implementing these questionnaires, and collecting...


  • Riyadh, Ar Riyāḑ, Saudi Arabia MBR Partners Full time

    Service Operation SpecialistMBR Partners is seeking an Operations Specialist for a major smart city project in Saudi Arabia - this is an opportunity to be engaged in one of the world's major development projects.Education: Bachelor's degree in Computer Science, Computer Engineering, or a related field.Experience: Proven experience in training and building...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Areeb Human Resources Company Full time

    On behalf of our client, we are looking for a Customer & Creator Experience Specialist***Job SummaryThe Customer & Creator Experience Specialist will be responsible for ensuring that the company's clients and content creators have a positive experience throughout the ad creation and execution process. The specialist will handle feedback and complaints from...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Adidas Full time

    Purpose & Overall Relevance for the Organisation:This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning Key Responsibilities: Excellent sales and operational planning capabilities. Ensure timely and accurate order...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Customer Full time

    Preferably 7+ years of backend development experience, with a proven track record of developing high-performance, scalable, distributed systems.Strong proficiency in Go; experience with cloud infrastructure services; adept at building and maintaining cloud-native applications.Solid experience with relational databases, particularly MySQL, with a knack for...

  • Customer Services

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Labas Riyadh Full time

    Customer Services - Claim Executive: will be responsible for the following:Key Responsibilities:Receives and responds to routine client's inquiries, maintains documentation of communications, existing issues, and issue resolutions, referring complex inquiries to more senior staff.Customer Service qualification & good communication skills.Prepares written...