Customer Care Agent

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Aram Meem Full time

ToYou **is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We seek to deliver all necessities across the Kingdom, whether they be from restaurants, supermarkets, pharmacies, or more.


At
ToYou we aim to provide all our customers with a great experience by connecting them with thousands of merchants across Saudi Arabia, and we take great pride in our diverse team which represents different backgrounds, experiences, and visions.

We truly value them and count them as a key factor to our success.


So, if you are interested in joining a team full of intelligence, ambition, and great talent, ToYou is the right place for you.**At
ToYou, we rely on our talented team of professionals to interact with our valued customers in order to assist them with any questions or concerns.


Role responsibilities:

  • Managing and timely resolving customer complaints in line with the company standards.
  • Maintaining ownership of calls throughout the lifecycle of the caller's request, including but not limited to sale of products, placement of orders, followups, escalation of issues as and when required, resolution of issues, etc.
  • Providing accurate product and service information to customers.
  • Researching required information using available resources.
  • Completing call logs and reports in line with the company standards.
  • Identifying customer needs, researching issues, resolving complaints, and providing solutions.
**Qualifications: - University degree in e-commerce, business administration or in a similar discipline.

  • Fluent in English and Arabic both verbal and written.
  • Demonstrated work experience as a call center representative or in a similar role, will be an advantage.
  • Computer literate, with excellent data entry and typing skills.
  • Saudi National.

Behavioral competencies:

  • Impeccable attention to detail.
  • Excellent communication skills.
  • Availability and willingness to to cover night shift.
  • Ability to work well under pressure.
  • Ability to multitask, with good prioritization skills.
  • Good team player as well as independently.

What we offer:

  • An attractive remuneration package.
  • Contemporary work environment.
  • Private medical insurance for employee and immediate family members.
Applicants are kindly requested to submit their CV in
English

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