Customer Care

1 week ago

Jeddah, Makkah Province, Saudi Arabia Mars (New) Full time

Customer Care & Logistics champion page is loaded

Customer Care & Logistics champion Apply remote type On-site locations SAU-Makkah-Jeddah time type Full time posted on Posted 2 Days Ago job requisition id R100122

Job Description:

Customer Care Coordinator (Lead)

[Jeddah ]

Salary : [ Optional ]

  • Jop Overview : The role will be responsible for Mars stock management and outbound operations to ensure accuracy, efficiency in logistics services delivery with optimum cost and quality through managing all relevant 3PLs operations and performance. He will be also responsible to manage the order to delivery cycle for all modern trade customers. The role is responsible for relevant conversion cost management and delivering savings through driving value leadership program across logistics operations while ensuring full compliance with Mars global standards and local regulations.He will also be key in delivering logistics network optimization, ensuring updated processes/SOPs are in place and leading the delivery of system improvement as a key user. The role requires collaboration with cross functional team to drive efficiencies and balance cost. The job holder will work closely with supply chain functions, Sales, and finance and Service providers.

Key Responsibilities

Warehousing & Outbound operation.

Logistics network optimization Stock accuracy, reconciliation, Full physical and cycle counts to ensure stock accuracy targets

are maintained

Warehouse 3PL management for inbound, warehousing & outbound including contracts,

SLA and performance management

Responsible for meeting Mars internal/external audit requirements & actions for

stock management

Ensure compliance with Mars Global standards for warehousing and transportation Ensure compliance with local government authorities Manage warehouse and QMP audits to ensure compliance Warehouse Capacity management and optimization short and long term Warehouse resources management and optimization in assigned regions Destruction management and reporting Manage order picking and loading for customers Manage all outbound operations including deliveries, redeliveries and refusals. Manage monthly, quarterly, midyear and year end stock counts and reconciliation.

S&OP

  • Input to SMR (Conversion, 3PL performance, warehouse and transportation KPIs,

escalations... etc.)

Systems & Processes

Key user for WMS & Supply Chain Outbound Lead testing and delivery of all system CIPs and projects Own SOPs for warehousing, inbound and outbound including continuous improvement Drive efficiency through system and processes CIPs

Conversion & Value Leadership

Budget management for warehousing and transportation in owned regions Validate actual spend and provide periodic year end estimates Drive value leadership initiatives across warehousing and transportation

CMOS Management

Run CMOS forums in a quality manner as per global guidelines. Responsible for all CMOS forums and audits.

Job Specifications/Qualifications

Education & Professional Qualifications

  • Bachelor degree in business, Industrial Engineering or supply chain
  • 3-5 years within a supply chain or related field work experience (preferably in FMCG).
  • Systems knowledge is a must as the associate will manage one if not more systems e.g. Excel, SAP, Oracle, WMS... etc.
  • Certification in Supply Chain management (CPIM, CLTD)

Knowledge / Experience

  • Minimum of 3- 5 years experience in supply chain (planning, logistics and customer service
  • Transportation management (inbound and outbound)
  • Reverse Logistics
  • Project Management
  • Excellent communication skills with good knowledge of written and spoken English
  • Negotiation skills and customer service management
  • Experience on projects requiring change management or transformational process and organization behavior changes
  • Experience in FMCG business

Key Competencies

  • Customer Focus
  • Drive for results
  • Action oriented
  • Command Skills
  • Planning
  • Conflict Management

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
  • Join a purpose driven company, where we are striving to build the world we want tomorrow, today .
  • Best-in-class learning and development support from day one, including access to our in-house Mars Universit y.
  • An industry competitive salary and benefits package, including company bonus.

Find out more about w h at Mars can offer you by visiting our Global Careers site.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

About Us

Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world's best-loved brands: M&M's, SNICKERS, TWIX, MILKY WAY, DOVE, PEDIGREE, ROYAL CANIN, WHISKAS, EXTRA, ORBIT, 5, SKITTLES, BEN'S ORIGINAL, and COCOAVIA. Alongside our consumer brands, we proudly take care of half of the world's pets through our nutrition, health and services businesses such as Banfield Pet Hospitals, BluePearl, Linnaeus, AniCura, VCA and Pet Partners. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 140,000 Associates into taking action every day towards creating the world we want tomorrow.

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