Head of Quality

2 weeks ago

Al Hufūf, Eastern Province, Saudi Arabia DHL Full time

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.


  • DHL Supply chain offers standardized Transportation, Logistics, Supply Chain and Storage Specialist as well as highly specialized endtoend solutions to customers in a wide range of industries globally.
  • Currently, we are seeking a dynamic person to take on the role

Head of Quality based in KSA- Al Khobar.

Objective:

  • Manage the delivery of Central QRA responsibilities in the given area of responsibility (Region, or focused on a Cluster, Country, or Sector).
  • Manage Service Quality Initiatives monitoring the Service Quality KPIs, investigation of root cause analysis & support the operations with correcting actions to ensure high service quality.

General Responsibilities:

  • Manage the delivery of Central QRA responsibilities in the given area of responsibility (Region, or focused on a Cluster, Country, or Sector).
  • Manage Service Quality Initiatives monitoring the Service Quality KPIs, investigation of root cause analysis & support the operations with correcting actions to ensure high service quality.
- o Support OMS FC Implementations to increase the level of service quality.
- o Start Up project support.
- o Conduct Site audit processes.
- o Delivery of Quality related training (Root cause analysis, problem solving, etc.).
- o Review of Self-Assessment & CAPA management.
- o External / Customer audit support & liaison.
- o Guide Regulatory & Licensing activity, including Trade Compliance (implementation of SOPs, Ops Controls, Training).
- o Support Regional Leadership in QRA support for opportunity pursuit.

  • Act as a Country or Sector Business Partner with the OE teams to ensure that Site Managed QRA is successfully executed and that effective standards are delivered.
  • Work closely with the HSE team. Create synergies, especially in the creation of work instructions / SOPs.
  • Development and monitoring customs & trade compliance strategies in line with corporate guidelines and policies by ensuring operations compliance.
  • Build strong relationships with customs authorities and other key stakeholders across the organization, leading communications and engagement by raising awareness and alignment on customs strategic topics.
  • Facilitate achievement of high standards of operational quality throughout KPI targets.
  • Own the escalation of noncompliance issues and support resolution on a regional level.
  • Anticipate and mitigate business through proactive awareness of changes in statutory regulations impacting the business.
  • Benchmark, identify opportunities and introduce best practices and quality standards for customs focusing on increasing effectiveness and efficiency.
  • Collaborate multiple customs & trade compliance teams of country/local level managers, providing guidance toward continuous improvement.
  • Development of short and longterm plans for optimizing the function and the talent required to execute strategies.
  • Provide guidance in Customs laws and other relevant regulations.
  • Leverage expertise within Customs and Trade to implement effective, compliant, and efficient process.

Qualification:

  • Bachelor's degree in supply chain management, Finance, Economics, Industrial Management, Industrial Engineering, Operations Management, Business Administration, and Logistics Management or equivalent.
  • MBA in Supply Chain Management, Finance, Economics, Business Administration. (Preferable).
  • 10+ Years' Experience in related field, with at least 5 years of leadership in large organization.
  • Strong management and leadership skills, education or experience from previous role within Customs and Trade Compliance.
  • Fluent in English and Arabic.

Knowledge & Skills:

  • Ability to enter and manipulate data to generate reports in a timely manner.
  • Ability to read and interpret technical documents and regulations.
  • Ability to be flexible and work effectively (deliver results) with a practical outlook within a dynamic matrix organization with mínimal supervision.
  • Excellent verbal and written communication skills, including good facilitation skills.
  • Leadership and influencing skills.
  • Good presentation and project management skills.
  • Interpersonal skills with the ability to express an opposing view effectively and diplomatically.
  • Protecting the business in regulated environments
  • Supporting the drive for service improvement
  • Coaching support for Quality Champions, Site Management, and country/sector leadership teams.
  • Training & Development: Understands and coach others on processes, tools and standards. Ensures training requirements are met. Identify and address skill gaps.
  • Communication & Engagement: Communicates site, company, and other pertinent information to team.

Why join DHL Supply chain?

  • As the world's largest contract logistics specialist, we create competitive advantage for customers through customiz

  • Head Chef

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Big Fish Recruitment Full time

    The RoleHead Chef - Dammam, KSA - Controlling and directing the food preparation process and any other relative activities - Constructing menus with new or existing culinary creations ensuring the variety and quality of the servings - Comply with nutrition and sanitation regulations and safety standardsRequirements: Minimum 10 years' experience as a head...

  • Head of Emergency Department

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Tadawi General Hospital Full time

    Takes over all the responsibility for the operation of the Emergency Department and clinical team members to ensure compassionate, effective and efficient delivery of high quality clinical patient.The Emergency Department Head is responsible to both the clinical and administrative management of the department. These dual roles require that the head of the...

  • Senior Quality Assurance Specialist

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Senior Quality Assurance SpecialistJob Code:Basic Function: Directs, manages and observes the operation activities of these facilities located in various Saudi Aramco Remote Industrial Areas (RACs). Provides overall contract administration & supervision on 24 hour basis to assure full compliance by the Contractor manager, supervisor, trainers, doctors &...

  • Manufacturing Head

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Decision Management Consultants Full time

    Decision Management Consultants is hiring 'Manufacturing Head - Bakery' for a one of our client based in KSA.Location: Dammam, Saudi Arabia To coordinate with Plant Managers for smooth manufacturing & maintenance. To be responsible for overseeing and managing the entire production process of baked goods, ensuring that products are produced efficiently,...

  • Head of Pediatric Intensive Care Unit

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Tadawi General Hospital Full time

    Takes over all the responsibility for the operation of the pediatric intensive care unit (PICU) and clinical team members to ensure compassionate, effective and efficient delivery of high quality clinical patient.The PICU head is responsible to both the clinical and administrative management of the department. These dual roles require that the head of the...

  • Head Chef

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia ERC International Full time

    Location: Al Khobar, KSAExperience: 8 yearsAll nationalityResponsibilities;Controlling and directing the food preparation processApproving and polishing dishes before they reach the customerManaging and working closely with other Chefs of all levelsCreating menu items, and recipes and developing dishes ensure variety and qualityDetermining food inventory...

  • Head Chef

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia ERC International Full time

    Location: Al Khobar, KSAExperience: 8 yearsAll nationalityResponsibilities;Controlling and directing the food preparation processApproving and polishing dishes before they reach the customerManaging and working closely with other Chefs of all levelsCreating menu items, and recipes and developing dishes ensure variety and qualityDetermining food inventory...

  • Quality Assurance Analyst

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Quality Assurance AnalystJob Code:Basic Function:Directs and manages all activities of contracted Saudi Aramco Remote Area Industrial Urgent Care Facilities (RAC) located throughout the kingdom to ensure adequate provision of onsite high quality urgent pre-hospital care to support Saudi Aramco operations at the Industrial sites. This includes monitoring and...

  • Head Barista

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Company Wisam al-'Aliyah Ltd Full time

    Responsibilities: Administer purchasing and receiving procedures. Analyze service quality and customer satisfaction. Conduct staff performance assessment process. Contribute to innovation process within own scope of work in the business unit. Develop and motivate team members through capability development. Facilitate compliance with legislative and...

  • Head of Service

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Siemens Energy Full time

    Experienced ProfessionalA Snapshot of Your DaySiemensEnergy is seeking a dynamic and results-oriented individual to join ourElectrification, Automation and Digitalization team as a Customer Service HeadAs the Customer Service Head, you will be responsible for leading a team ofservice engineers, driving the service business, and managing service contractsYour...

  • Quality Team Leader

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Ecolab Full time

    Nalco Water, an Ecolab Company, is seeking a Quality Team Leader to join its industry leading manufacturing team. You will partner with well experienced and growing manufacturing team who produce chemical solutions for their customers locally and globally.What's in it For You: The opportunity to take on some of the world's most meaningful challenges, helping...

  • Head of Asset Availability

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia BAE Systems Full time

    Head of Asset Availability - TSSHead of Asset Availability - TSSGrade: GG13Location: Dhahran, Saudi ArabiaJOB PURPOSEBAE Systems is the UK Government's nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force (RSAF)...

  • Plant Quality Manager, Dammam

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Siemens Energy Full time

    Experienced ProfessionalOur Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.ABOUT OUR GAS SERVICES...

  • Head of Internal Audit

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia B7 Consultancy Full time

    KEY ROLE:Audit the financial systems and operations of the company and ensure adherence to company policies. Reports to: BOD Relationships with internal department(s): All Department Heads External relationships: External Auditors and Internal Audit consultantsRESPONSIBILITIES Recommends Internal Audit annual budget, control and monitor the budget. Prepares...

  • Head Chef

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Shraa Al Safina Full time

    Control and direct the food preparation process and any other relative activities Construct menus with new or existing culinary creations ensuring the variety and quality of the servings Approve and "polish" dishes before they reach the customer Plan orders of equipment or ingredients according to identified shortages Arrange for repairs when necessary...

  • Head Chef

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Shraa Al Safina Full time

    Control and direct the food preparation process and any other relative activities Construct menus with new or existing culinary creations ensuring the variety and quality of the servings Approve and "polish" dishes before they reach the customer Plan orders of equipment or ingredients according to identified shortages Arrange for repairs when necessary...

  • Paralegal Specialist

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Al-Ghazzawi Group of Companies Full time

    Company DescriptionA Leading Law firm in Saudi Arabia, Regional offices in Dammam & Riyadh, Head office in JeddahRole DescriptionThis is a full-time on-site role for a Paralegal at Confidential in Dammam. The Paralegal will be responsible for performing various tasks, including legal document preparation, communication with clients and attorneys, conducting...

  • Drawing Machine Operator

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Reemas Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES: Make minor adjustments and repairs to machines Set up control panel for speed and footage Being responsible for making the proper stringups Responsible for completing daily production reports Must be able to work under supervision and maintain ongoing communication with the supervisor and peers through verbal...

  • Purchasing Assistant Manager

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia MOVENPICK Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Purchasing Officer

    2 weeks ago

    Al Hufūf, Eastern Province, Saudi Arabia Overt Coffee Full time

    To purchase all food and non food items for the operational needs.Knows the market and seeks constant information about changes (prices, products available, etc.).Knows all importing procedures, purchasing dispositions and receiving procedures.Has to purchase the best quality of goods available (according to the management) at the best price possible. If...