Ksa - Operations Manager - Road Freight

2 weeks ago

Al Hufūf, Eastern Province, Saudi Arabia DSV Full time
Job Req Number: 69859

Time Type:
Full Time

Responsibility:

  • Manage the complete road transport operations in the Kingdom of Saudi Arabia.
  • Ensure effective and efficient service with better utilization of all available resources.
  • Involve in daily transport operations in all regions and ensure customers' requirements are met without any delivery delay, transit damages or demurrages.
  • Manage the activities of staffs in relation to transport operational duties like planning, loading, dispatching, tracking, monitoring, obtaining PODs and maintenance of trucks.
  • Monitor the general operations department to make sure SOP guidelines are followed with safety measures, Government orders and administrative policies.
  • Ensure all transportation SLAs are met with agreed timelines and resources.
  • Work closely with Micro Transport Team and ensure that this tool is fulfilling all our transport operating model and business requirements.
  • Monitor whether all region users are creating, updating, maintaining, and projecting all records in the Micro Transport tool accurately and regularly.
  • Monitoring and approving the justified Overtime, Trip Money, and any other operational expenses (petty cash) that occurs while performing regular duties or emergency tasks.
  • Develop and implement internal transportation policies across units within the company.
  • Take care of customer's and vendor's grievances if any, which are related to transport operations and ensures the smooth and healthy relationship with them always.
  • Closely work with control tower and respective regional transport supervisors and support them to achieve their KPIs all the time.
  • Followup with control tower and regional supervisors on their regular responsibilities and monitor their performance and guide them for consistent improvements & achievements.
  • Ensuring all region team members are given adequate rest and approving their annual vacations on regular intervals without affecting the daily operations and within the company guidelines.
  • Appoint and endorse competent transportation staffs. This usually involves carrying out interview, selection, training, and performance appraisal of every transportation personnel.
  • Conduct necessary investigation(s) to determine the root cause of problems like incidents and accidents. And to set up safety measures and policies to avoid such reoccurrences.
  • Ensure appropriate billings are captured and invoices are submitted to our clients and followup for payments with them for the service provided.
  • Supports our vendors in any payment delay and followups with our accounts department.
  • Implement management decisions on salary patterns and pay structure to the entire team.
  • Develop and implement plans that will lead to improvement in company image & revenue.
  • Maintain open dialogue with other units' managers so as to organize activities that will enhance company's general performance and reduce unnecessary expenses if any.
  • Evaluate and make recommendation to management with appropriate documents for the acquisition of new fleets or the replacement of old ones.
  • Negotiate with operators and carriers for their best services and for fair rates.
  • Provide overall performance report to management on workforces as on when required.
  • Monitor and follow up the insurance claims and R&M of trucks with the service providers.
  • Identifying opportunities for improvement in overall Road Freight Transportation activities.

DSV - Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry.

You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services.

DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect.

If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

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