Customer Success Specialist
2 weeks ago
Purpose of the Job:
Manage the customer interaction to enhance the customer experience across different delivery channels.
Responsibilities:
- Analyze customer service teams interactions with their customers Relay to customer service country recommendation to enhance the customer experience on local level
- Advise countries in relation to restructuring the customer service team to route the requests to the right responsible team
- Participate in setting the customer experience survey questionnaire
- Work with the station to prepare customer data for surveys and ensure the right sample size
- Interact regularly with the 3rd party conducting the customer experience survey to get information and provide them with needed data
- Participate in the analysis of the customer experience survey and work with the station to set the action plan
- Writing the questionnaire and customize the scenarios along with the customer service manager in the country for the mystery shopping survey
- Analyze outcome of the mystery shopping survey and coordinate with the country to set their actions
Job Requirement:
- Bachelor's degree in business or any other field
- Min. 1 years years of relevant working experience preferably in Logistics industry
- Fluent in English. Additional language a plus.
-
Customer Success Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Foodics Full timeWho Are WeWe Are Foodics a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6...
-
Customer Success Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full timeCustomer Success Specialist - SecurityWhat You'll DoThe Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical authority that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience...
-
Customer Success Specialist
2 months ago
Riyadh, Ar Riyāḑ, Saudi Arabia General Electric Full timeJob SummaryThe Customer Success Specialist enables customers to achieve their desired outcomes by providing support. This is achieved by supporting customer team.Essential ResponsibilitiesSupport customer success managers and analyst with their customers Assist in monitoring the health of covered accounts Support the onboarding process of customers Review...
-
Customer Success Specialist
4 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia General Electric Full timeJob SummaryThe Customer Success Specialist enables customers to achieve their desired outcomes by providing support. This is achieved by supporting customer team.Essential ResponsibilitiesSupport customer success managers and analyst with their customers Assist in monitoring the health of covered accounts Support the onboarding process of customers Review...
-
Customer Success Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Taqrer Full time● Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction● Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services● Develop and maintain customer-success strategies and best practices, as well as...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia IBM Full timeIntroductionAs a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their...
-
Customer Success
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia SupportYourApp Full timePassionate about the latest trends in Tech?What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds.Join our team as a Customer Success and Production Specialist and get the most agile digitalized training and...
-
Customer Success Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia WalaPlus Full timeRiyadh, Saudi Arabia | Posted on 05/20/2024 We are seeking a highly motivated and experienced Customer Success Representative/Account Manager to join our customer success team. The candidate will be responsible for managing and developing relationships with a portfolio of clients, ensuring that they receive the highest level of service and support across...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia IQVIA Inc Full timeCustomer Success Manager - Healthcare Technology page is loaded Customer Success Manager - Healthcare TechnologylocationsRiyadh, Saudi Arabia time typeFull time posted onPosted 8 Days Ago job requisition idR About the role:Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible for...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia IQVIA LLC Full timeCustomer Success Manager - Healthcare Technology page is loaded Customer Success Manager - Healthcare Technology Apply locations Riyadh, Saudi Arabia time type Full time posted on Posted Yesterday job requisition id R About the role:Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Bayt Full timeLocation: Jeddah, Saudi ArabiaJob Type: Full-timeWho are we?At we are committed to empowering people to lead better lives by providing them with the tools and information to build their lifestyle of choice. We are passionate about our services and seek to deliver the best experience for our customers. Not only are we devoted to our work and customers but...
-
Technical Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic Group Full timeTechnical Customer Success Manager* Riyadh , Riyadh Province , Saudi Arabia Marketing Operations*Job descriptionProudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible...
-
Technical Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full timeProudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.We pride ourselves on our fun and collaborative work environment,...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia IQVIA Argentina Full timeAbout the role:Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible for quality and service to client, ensuring client obtains maximum value from products and services.Develops, manages and delivers support services to the organization's sales force. Collects and interprets sales data...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia BMC Software Full timeBasic Information:Country:Saudi ArabiaState:NACity:RiyadhDate Published:13-Jun-2024Job ID:41982Travel:You may occasionally be required to travel for businessDescription and Requirements:CareerArc CodeCA-MSLI-MS2"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full timeWHOAREWE?We are globalleaders in the Data-Centric Security space. Right from protecting nuclearsubmarine designstonewdrugformulationstocustomerdataofFortune100organizations-weguardeverykindofconfidentialinformation.HOWDO WEDOIT?Seclore'spatent-pending, award-winning technology allows users to control how theirinformation is used -even after itis shared with...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Software AG Full timeOur story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....
-
Customer Success Associate
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Augnito Full timeJob Responsibilities:1.Account Ownership and Customer Advocacy: Take ownership of customer accounts and serve as their advocate throughout the entire lifecycle, from Demo to Proof of Concept, Implementation, and Adoption. Understand and capture customer requirements, objectives, and pain points. Define key success criteria for Demo, POC, go-live, and guide...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full timeContentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team - known as the CSquad - representing more than 72 nationalities across the world.In 2022, we raised $600M in...
-
Customer Success Executive
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia resal Full timeOverview:We are currently on the lookout for a dynamic and customer-centric individual to join our team as a Customer Success Executive at Resal Company, specializing in SaaS (Software as a Service) solutions. As an essential member of our Customer Success team, you will play a vital role in ensuring the success and satisfaction of our clients by providing...