Account Manager

2 weeks ago

Khobar, Eastern Province, Saudi Arabia BASF SE Full time

General responsibilities:

EHS and Information protection:


•Live and promote "we never compromise on safety". Follow all environment, health and safety related precautions.


•Business related information and documents should be protected against misuse or loss by appropriate Information protection measures.

Compliance and Code of Conduct:


•Actively represent BASF Group interests and act as a role model with regards to Compliance and Code of conduct, ensure adherence to legal regulations and the company's internal guidelines as well CORE values and principles.

Strategy related focus:


•Be aware and support the implementation of the company strategies (both BU and Regional level) within one's scope of responsibility.


•Promoting X-Bu sales and networking activities

Regional scope:


•KSA, Bahrain & Jordan (key focus for KSA)

Core Responsibilities / Tasks

Purpose of the Role

Promote and differentiate BASF as a value-adding, technically excellent and professional customer focused company in the manufacture and supply of "Solutions" to the Mining Industry. Act as the key BASF representative on customer sites, managing relationships, service, product performance, and coordinate BASF support departments as required.

Functional / Operational tasks


•Ensure sales targets (volumes, sales, profit) for assigned applications and defined sales area are met or exceeded.


•Increase sales of products to existing customers and develop new business and opportunities.


•Sustain and develop customer relationships and identify key customer contacts and decision makers.


•To support technical expert teams with arrangement, preparation and conduction of laboratory and industrial trials of products at customer sites


•Create and Maintain Account Concepts for main customers (inclusive Relationship Matrix, Customer Demand based on their needs, Measure plan for Growth, etc.).


•Proactively manage, maintain, and monitor supply of products to customers through accurate monthly forecasting to RSM and communication with Supply Chain.


•Manage maintenance of local stock including proactive handling of dysfunctional stock.


•Keep proactive control of working capital by actively handling overdues, credit management, credit blocks, storage, DSO etc.


•Generate customer reports for visits – to be uploaded in Salesforce and where required, load report or link onto global tech service SharePoint.


•Use Salesforce to plan and record customer interactions (i.e. emails) specifically including all visits, opportunities and contacts (for NPS) and foster team communication via chatter.


•Monthly reports fostered by frequent usage and internal communication via SalesForce.


•Maintain accurate and comprehensive customer pricing in the PMM Light system.


•Promote cross BU and segment selling into the mining and mineral processing market.


•Align customer contract content and negotiation closely with Contract Manager and RSM.


•Collect Market Intelligence based on current and potential customers' chemical demands, competitive behavior, local governmental regulations.


•Ensure personal EHS compliance - Think Safety, Act Safely, every day.

Qualifications & Skills


•Education: University degree required – preferably in Chemistry, Metallurgy or Chemical/Mining Engineering.


•Working Experience:


•A minimum of 5 years - direct experience in the mineral processing industry, including commercial or business development experience at multiple sites/operations - experience in business interactions with mine operators.


•Proven application experience and understanding of mining processes and associated chemicals, including laboratory testing, technical process parameter collection and reporting, as well as an understanding of the beneficiation process with all its stages.


•Proven beneficiation experience


•Network in Mining Industry in Saud Arabia is a plus.


•Experience with SAP, PMM, Salesforce and MS Office.


•Must be capable of working in a multi-tasking environment, be team-oriented and be able to handle difficult situations and solve problems efficiently & effectively.


•Willingness to engage in intensive travel nationally with at least 50% of time spent on site at Waad Al Shamal and Al Jalamid

Other requirements

IT skills


•Microsoft office

Language skills (level)


•English – fluent


•Arabic – plus

Driving License


•Must have

Ability to fly to other GCC countries and Europe


•Must (including cultural fit)

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