Customer Experience Associate

2 weeks ago


المملكة العربية السعودية, Saudi Arabia Calo Full time

About
Calo
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy.

We're a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.


Role Overview

What you'll be working on

  • Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
  • Building relationships with customers from the moment they speak to us by welcoming them and making sure they're happy with their experience
  • Onboarding customers to kickoff their journey
  • Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers' issues
  • Ensuring the customer is WOW'ed by our service by going above & beyond to make sure they leave the conversation satisfied
  • Communicating feedback to the team and following up on resolving customers' pain points
  • Fresh graduate or preferably working in a customer service role for 3 years
  • Have excellent verbal and written communication skills in English & Arabic, and you're also a fast typer
  • Passionate about problem solving; you get satisfaction from making people's lives better
  • A people's person by nature
  • Have a deep sense of empathy & drive to resolve customer issues
  • Maintain a calm demeanor when facing challenges or stressful situations
  • Ability to organize your time efficiently, and complete tasks in a timely manner
  • Interested in working on shift basis
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