Senior Cloud Customer Success Manager
2 weeks ago
Applicants are required to read, write, and speak the following languages: English, Arabic
Preferred Qualifications
Who We Are
- At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their vision. This can range from finding cures for Covid 19, to supporting refugees and children in need, and enabling companies deliver transportation and logistics services to the World. Our long established techonology as well as our research into new ones are helping solve real World problems, and we are looking for more colleagues to join us.
- We believe that different points of view are essential for innovation and we will offer you the chance to be part of an inclusive culture where individuality thrives. We also see sustainability as a core value of ours, as we run our business responsibly and continue to invest in environmentally friendly business practices, and also aim for building sustainable relationships both internally with our colleagues and externally with our customers and the communities we are part of.
- Our mission is to to be a catalyst for Oracle's customer success. We want to help our clients realize the maximum value of their Oracle Cloud solutions. We help unlock the full potential of Oracle Cloud by focusing on business outcomes.
(1) customer, (2) product, (3) partners/implementors, and (4) GTM/sales.
- 1.
CUSTOMER SUCCESS:
We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, and referenceable logos.
- PRODUCT SUCCESS: We demonstrate the art of the possible across Oracle's unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).
- PARTNER SUCCESS: We train, enable, and certify partners, using SI success as a gateway to customer success.
- GTM SUCCESS: We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2. Simply, Oracle's Customer Success Organization amplifies customer trust, conversions, and renewals via a solution and time to value focus. In turn, we create customers for life.
What Does Oracle's Customer Success Organization Do?:
YOUR FUTURE ROLE :
Customer Success Manager**:
We're on the precipice of a generational change in how Oracle enables customer success and Oracle's Customer Success Organization is in the midst of a customer centric transformation.
We're helping our clients around the globe redefine customer experience, unifying front, middle, and back office for a 360-degree view of the customer.
We're looking for a distinctive manager who has successfully led customer transformations in the F500 technology and/or SaaS landscape(s) and who understands how to unlock the full potential of any given customer.
If you embrace change and a transformation always on mindset than this will be an extremely rewarding opportunity.Specifically, you will take a key role in governing, mitigating risk and maximising chances of proper project management and succesful completion of one or more specific critical projects for strategic customers, which are implemented by an Oracle partner SI.
- Take a key role in building up and driving these most complex partner lead SaaS transformational implementations to success.
- Assess and mitigate risk making sure the partner implementation is according to standards.
- Assess and mitigate risk for all project constraints and manage contracts accordingly.
- Lead by example and be a natural accepted mentor for the Customer, Oracle and Partners involved in the transformation as essential part of the program and key member of Steerco.
- Balance between all elements of a multifaceted role, including (nonexhaustive):
- Have a wholistic overview of a portfolio of a specific / key projects within a specific client.
- o Guide the projects to a focus on delivering to stakeholders' expectations and to a focus of managing both stakeholders and commercial/contractually implications.
- o Be the strategic Oracle internal partner, driving alignment between Development, Support, Legal, Customer Success, Sales and Applications management.
- Work with Alliances and Channels making sure the involved partners are focusing on customer success; escalate in timely manner when there is any deviation.
- Act as escalation point for your customer, plus potential conflict between Customer and partner SI.
- Drive customer implementation towards success with healthy partner interaction.
- While be
-
Senior Cloud Customer Success Manager
2 weeks ago
المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full timeSenior Cloud Customer Success Manager - SaaS (Jeddah or Dammam QNApplicants are required to read, write, and speak the following languages: English, ArabicPreferred QualificationsWho We Are At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their vision. This can...
-
Senior Cloud Customer Success Manager
3 weeks ago
المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full timeSenior Cloud Customer Success Manager - SaaS (Jeddah)-230004YG **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their...
-
Senior Cloud Customer Success Manager
5 days ago
المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full timeSenior Cloud Customer Success Manager - SaaS (Jeddah or Dammam)-230002QM **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve...
-
Senior Cloud Customer Success Manager
5 days ago
المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full timeSenior Cloud Customer Success Manager - SaaS (Jeddah or Dammam)-230002QN **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve...
-
Senior Cloud Customer Success Manager
2 weeks ago
المملكة العربية السعودية, Saudi Arabia Oracle Full timeSenior Cloud Customer Success Manager - SaaS (Eastern Region)-22000FUFApplicants are required to read, write, and speak the following languages: English, ArabicPreferred QualificationsJob Description: Senior Customer Success Manager, KSA - SaaS***Oracle has a clear objective to become the global leader in enterprise cloud solutions and, SaaS is a critical...
-
Senior Customer Success Manager
6 days ago
المملكة العربية السعودية, Saudi Arabia Genesys Full timeBuild something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Job Description: Senior Customer Success Manager Job Title: Senior Customer Success Manager Department & Team: EMEA...
-
Customer Success Lead
2 weeks ago
المملكة العربية السعودية, Saudi Arabia Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Senior Customer Success Manager
2 weeks ago
المملكة العربية السعودية, Saudi Arabia Genesys Full timeBuild something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best. Your potential is waiting; why are you?Job Description: Senior Customer Success ManagerJob Title: Senior Customer Success ManagerDepartment & Team: EMEA Customer...
-
Senior Customer Success Manager
2 weeks ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full timeBuild something new with a worldclass team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best. Your potential is waiting; why are you?Senior Customer Success ManagerDepartment & Team: EMEA Customer SuccessLocation:RIYADHSummary:Build something new with a worldclass...
-
Customer Success Lead
2 months ago
المملكة العربية السعودية, Saudi Arabia Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Lead
4 weeks ago
المملكة العربية السعودية, Saudi Arabia Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Senior Customer Success Manager
6 days ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full timeBuild something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Senior Customer Success Manager Department & Team: EMEA Customer Success Location: RIYADH Summary: Build something new with a...
-
Senior Principal
3 weeks ago
المملكة العربية السعودية, Saudi Arabia Oracle Full timeSenior Principal / Principal Success Services Engineer, DB-230003BK **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Customer Success Services (CSS)/ Success Services Engineer (SSE)** **Location**:Saudi Arabia** **Oracle Customer Success Services (CSS)** Oracle Customer...
-
Customer Success Manager
2 weeks ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full timeIntroductionAs a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their...
-
Customer Success Manager, Security
3 weeks ago
المملكة العربية السعودية, Saudi Arabia Google Full timeNote: Google’s hybrid workplace includes remote roles. **Remote location: Saudi Arabia.** **Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - Experience working with cross-functional teams, executive clients, and key stakeholders within matrixed environments. - Ability to speak and write in English and Arabic...
-
Customer Success Manager, Security
2 weeks ago
المملكة العربية السعودية, Saudi Arabia Google Full timeNote: Google's hybrid workplace includes remote roles.Remote location: Saudi Arabia.Minimum qualifications: Bachelor's degree or equivalent practical experience. Experience working with crossfunctional teams, executive clients, and key stakeholders within matrixed environments. Ability to speak and write in English and Arabic fluently. Ability to travel 20%...
-
Customer Success Manager
2 weeks ago
المملكة العربية السعودية, Saudi Arabia Uniphore Full timeUniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we...
-
Customer Success Manager
2 weeks ago
المملكة العربية السعودية, Saudi Arabia JCA Associates Full time8 key responsibilties of Customer Success Manager: - Develop Healthy customer relationships - Enchance customer training - Evaluates and Analyzes Customer needs - Builds trust and transparency with clients - Onboards new clients - Act as a customer advocate - Encourages customer to update their products - Promotes customer loyalty
-
Success Services Engineer, Db
3 weeks ago
المملكة العربية السعودية, Saudi Arabia Oracle Full timeSuccess Services Engineer, DB-230003BI **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Customer Success Services (CSS)/ Success Services Engineer (SSE)** **Location**:Saudi Arabia *** **Oracle Customer Success Services (CSS)** Oracle Customer Success Services is a One...
-
Customer Success Manager
4 weeks ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full time**Introduction** As a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for...
