Senior Cloud Customer Success Manager
5 months ago
Senior Cloud Customer Success Manager - SaaS (Jeddah or Dammam)-230002QM
**Applicants are required to read, write, and speak the following languages***: English, Arabic
**Preferred Qualifications**
**Who We Are**
- At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their vision. This can range from finding cures for Covid 19, to supporting refugees and children in need, and enabling companies deliver transportation and logistics services to the World. Our long established techonology as well as our research into new ones are helping solve real World problems, and we are looking for more colleagues to join us.
- We believe that different points of view are essential for innovation and we will offer you the chance to be part of an inclusive culture where individuality thrives. We also see sustainability as a core value of ours, as we run our business responsibly and continue to invest in environmentally friendly business practices, and also aim for building sustainable relationships both internally with our colleagues and externally with our customers and the communities we are part of.
- Our mission is to to be a catalyst for Oracle’s customer success. We want to help our clients realize the maximum value of their Oracle Cloud solutions. We help unlock the full potential of Oracle Cloud by focusing on business outcomes. Indeed, the Customer Success Organization plays a key role in driving business outcomes across: (1) customer, (2) product, (3) partners/implementors, and (4) GTM/sales.
- 1. CUSTOMER SUCCESS: We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, and referenceable logos.
2. PRODUCT SUCCESS: We demonstrate the art of the possible across Oracle’s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).
3. PARTNER SUCCESS: We train, enable, and certify partners, using SI success as a gateway to customer success.
4. GTM SUCCESS: We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2. Simply, Oracle’s Customer Success Organization amplifies customer trust, conversions, and renewals via a solution and time to value focus. In turn, we create customers for life.
**What Does Oracle’s Customer Success Organization Do?**:
**YOUR FUTURE ROLE **:Customer Success Manager**:
We’re on the precipice of a generational change in how Oracle enables customer success and Oracle’s Customer Success Organization is in the midst of a customer centric transformation. We’re helping our clients around the globe redefine customer experience, unifying front, middle, and back office for a 360-degree view of the customer. We’re looking for a distinctive manager who has successfully led customer transformations in the F500 technology and/or SaaS landscape(s) and who understands how to unlock the full potential of any given customer. If you embrace change and a transformation always on mindset than this will be an extremely rewarding opportunity. Specifically, you will take a key role in governing, mitigating risk and maximising chances of proper project management and succesful completion of one or more specific critical projects for strategic customers, which are implemented by an Oracle partner SI.
- Take a key role in building up and driving these most complex partner lead SaaS transformational implementations to success.
- Assess and mitigate risk making sure the partner implementation is according to standards.
- Assess and mitigate risk for all project constraints and manage contracts accordingly.
- Lead by example and be a natural accepted mentor for the Customer, Oracle and Partners involved in the transformation as essential part of the program and key member of Steerco.
- Balance between all elements of a multi-faceted role, including (non-exhaustive):
- o Have a wholistic overview of a portfolio of a specific / key projects within a specific client.
- o Pro-actively, hands on and customer facing, putting some of these projects on the right track and react promptly and effectively on early warning signs within this portfolio.
- o Guide the projects to a focus on delivering to stakeholders’ expectations and to a focus of managing both stakeholders and commercial/contractually implications.
- o Be the strategic Oracle internal partner, driving alignment between Development, Support, Legal, Customer Success, Sales and Applications management.
- Work with Alliances and Channels making sure the involved partners are focusing on customer success; escalate in timely manner when there is any deviation.
- Act as escalation point for your customer, plus potential conflict between Customer and partner SI.
- Drive customer implementation towards success with healthy partner interaction.
-
Senior Cloud Customer Success Manager
5 months ago
المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full timeSenior Cloud Customer Success Manager - SaaS (Jeddah or Dammam)-230002QN **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve...
-
Senior Cloud Customer Success Manager
5 months ago
المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full timeSenior Cloud Customer Success Manager - SaaS (Jeddah)-230004YG **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their...
-
Senior Customer Success Manager
5 months ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full timeBuild something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Senior Customer Success Manager Department & Team: EMEA Customer Success Location: RIYADH Summary: Build something new with a...
-
Customer Success Lead
5 months ago
المملكة العربية السعودية, Saudi Arabia Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Senior Principal
5 months ago
المملكة العربية السعودية, Saudi Arabia Oracle Full timeSenior Principal / Principal Success Services Engineer, DB-230003BK **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Customer Success Services (CSS)/ Success Services Engineer (SSE)** **Location**:Saudi Arabia** **Oracle Customer Success Services (CSS)** Oracle Customer...
-
Customer Success Manager
5 months ago
المملكة العربية السعودية, Saudi Arabia Uniphore Full timeUniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we...
-
Customer Success Manager
5 months ago
المملكة العربية السعودية, Saudi Arabia JCA Associates Full time8 key responsibilties of Customer Success Manager: - Develop Healthy customer relationships - Enchance customer training - Evaluates and Analyzes Customer needs - Builds trust and transparency with clients - Onboards new clients - Act as a customer advocate - Encourages customer to update their products - Promotes customer loyalty
-
Customer Success Manager
5 months ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full time**Introduction** As a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for...
-
Success Services Engineer, Db
5 months ago
المملكة العربية السعودية, Saudi Arabia Oracle Full timeSuccess Services Engineer, DB-230003BI **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Customer Success Services (CSS)/ Success Services Engineer (SSE)** **Location**:Saudi Arabia *** **Oracle Customer Success Services (CSS)** Oracle Customer Success Services is a One...
-
Sr Customer Success Manager
5 months ago
المملكة العربية السعودية, Saudi Arabia Dataiku Full timeAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Customer Success Account Mgmt
5 months ago
المملكة العربية السعودية, Saudi Arabia Microsoft Full timeWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Senior Service Solution Architect, Css Global Cloud
5 months ago
المملكة العربية السعودية, Saudi Arabia Oracle Full timeSenior Service Solution Architect, CSS Global Cloud Solutions-230005J5 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Senior Service Solution Architect, CSS Global Cloud Solutions** Are you a creative IT engineer who loves a challenge? If you have a passion for innovation in...
-
Oracle Cloud Infrastructure Sales Representative
5 months ago
المملكة العربية السعودية, Saudi Arabia Oracle Full timeOracle Cloud Infrastructure Sales Representative - KSA Market -2300051K **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** Are you an enthusiastic and customer-centric sales rep with a flair for creative problem-solving? Your direct software sales experience and deep understanding...
-
Oracle Cloud Infrastructure Sales Representative
5 months ago
المملكة العربية السعودية, Saudi Arabia Oracle Full timeOracle Cloud Infrastructure Sales Representative - KSA Market -2300051J **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** Are you an enthusiastic and customer-centric sales rep with a flair for creative problem-solving? Your direct software sales experience and deep understanding...
-
Consulting, Technology, Cloud Architect Manager
5 months ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full time**Line of Service** Advisory **Industry/Sector** Technology **Specialism** **Management Level** Manager **Job Description & Summary** The Technology Consulting team is shaping the Digital and IT market in the GCC. Working with Public and private sector clients to help them improve overall value delivered to their customers and employees by...
-
Cloud Solution Architecture- App Innovation
5 months ago
المملكة العربية السعودية, Saudi Arabia Microsoft Full timeGathers customer/partner insights and leverages these insights to design architectures, provide expertise/guidance, develop, propose and deliver Microsoft solutions to achieve customer/partner business outcomes and drive to completion the resolution/unblocking of their issues, resulting in accelerated consumption. Is a trusted advisor and represents the...
-
Cloud Solution Architect
5 months ago
المملكة العربية السعودية, Saudi Arabia Microsoft Full timeWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Solutions Account Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full time**Solution Account Manager - Cloud** **Location - Qatar or Kuwait** Fortinet is seeking a Solution Account Manager that will manage and drive sales engagements for **CLOUD security solutions **in a specific territory and partner with Field Sales. The Solution Account Manager will manage a direct quota in specific accounts in a territory and lead customer...
-
Cloud Business Unit Manager
5 months ago
المملكة العربية السعودية, Saudi Arabia Logicom Group Full time**Job Overview** The Cloud Business Unit Manager (Cloud BUM) is responsible for the sales and profitability execution and growth according to budget, partner recruitment, customer acquisition and other metrics agreed with Microsoft. The Cloud BUM clearly articulates Logicom’ s value proposition and competitive advantage between internal teams and...
-
Senior Territory Manager
5 months ago
المملكة العربية السعودية, Saudi Arabia Broadcom Full timePlease Note: **Job Description**: About the job Description As a Senior Trittory Manager, you will be responsible for driving revenue growth and maintaining customer satisfaction within assigned accounts. You will serve as the primary point of contact for clients, understanding their business needs, and aligning VMware solutions to address those needs...