Learning and Development Specialist

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Marriott International, Inc Full time

Job Number

Job Category Reservations

Location Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***Communicate and instill company values and/or culture to new employees. Provide feedback to employees regarding training. Conduct training recertification and/or refreshers. Conduct quality assurance checks for trained employees as appropriate. Train new reservation sales employees. Update training materials with new processes and directives from company.


Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.

Coach and develop employees; encourage and motivate employees to perform their best. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

Assist other employees to ensure proper coverage and prompt guest service.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most enriching and desirable destination experiences.

Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories.

If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

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