Director of Retail Operations

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Calo Full time

About Calo**Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We're a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

Role overview


We're looking for a driven individual to help us lead and build the efforts of our retail arm in the region.


Main Responsibilities

Operational excellence

  • Direct the development and implementation of procedures and controls
  • Direct and monitor store operations to achieve budgeted results and key performance indicators
  • Development and preparation of shortterm and longterm plans and budgets based upon organizational goals and objectives
  • Ultimate owner of retail P&L
  • Building reporting mechanisms (daily, weekly, monthly) to support in scaling and managing multiple stores at a time while ensuring quality service
  • Ensuring operations are performed at an optimal level within the guidelines set
  • Ensuring daily, weekly and monthly reports are submitted on a timely manner by all
  • Ensuring that all stores comply with local regulations and laws for the business operations

Leadership and culture building

  • Owner of building a positive employees culture in all stores
  • Collaboration with the people team on developing training programs and calendars
  • Responsible for rcruitment of the right caliber and ensure hiring of staff are within the stated budget by store teams
  • Collaborating with the different departments on developing practices to deliver the best service possible for customers

Expansion and growth

  • Final owner of the expansion plans of retail stores across the region
  • Owns and guides negotiations for geographic expansion with suppliers
  • Develops and follows a three year expansion plan with targets covering financial and geographical locations across multiple countries
  • At least 10 years of proven experience in F&B retail operations preferably in the operations and preopening spaace
  • Strong leadership skills, and has proven experience of building teams/departments
  • Strong analytical and problemsolving skills
  • Excellent communication and negotiation skills
  • Excellent project management skills
  • Passion for food and the food industry
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