F&b Outlet Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Absolute Taste Middle East Full time
Founded in 1997, Absolute Taste is an independently owned and worldwide renowned leading catering and hospitality company.

With over 20yrs of experience in Europe we are now established in The Kingdom of Saudi Arabia, with fixed contracts and events in Riyadh, Jeddah, Dammam and Al Ula.


Job Purpose:


The Outlet Manager is responsible for mobilising and managing the day-to-day food and beverage operation of their assigned outlet in line with our joint vision, business plan, company guidelines and standard.

As well as the operational delivery, the Outlet Manager assumes responsibility for the fiscal control of cost of goods and the labour budget.

Our current Outlets include Employee Dining Restaurants, Cafe / Coffee Bars and Staff Canteens

Duties and Responsibilities:

Leading the outlets FOH and BOH team
Prepare the outlet for a successful mobilization / opening and operation
Implement and monitor the food and beverage plan
Ensure the team is trained and ready to run the operation smoothly
Deliver the budgeted P and L, make suggestion on improving sales and profits
Control inventories across food and beverage
Enforce established processes and procedures within the team
Ensure the outlet operation is always meeting all food and health and safety standards
Ensure the outlet operation is compliant with the relevant food and beverage regulatory requirements
Maintain the outlet facility as a clean and safe environment
Monitor daily the outlet operation to ensure a high-quality product and service are delivered to each and every customer
Conduct regular team training to maintain high standards
Schedule staff shifts to ensure sufficient workforce for operation
Obtain customer feedback and implement changes to improve the operation if needed
Address customer queries courteously and ensure customer satisfaction
Monitor and facilitate communication between the outlet and the CPU
Take full responsibility for cash handling procedure on site
Create regular reports on the outlet's performance

Work Experience:

Minimum 2 years' experience as an Outlet Manager
Mixed experience in high volume quality retail or fixed site catering preferred
Experience of project mobilization process preferred
Experience working within logístically challenging environments preferred
Full P and L responsibility experience essential
High volume cash handling experience essential
Experience of managing large multi-cultural teams essential

Skills Required:

Confident and fluent in English communication, spoken and written
Exceptional financial control and proven delivery of P and L accounts
Ability to illustrate experience of reporting and communicating with multiple stakeholder essential
A true leader with presence and ability to command the team
Proven ability to deliver training and maintain consistent standards at all times
Full understanding of HACCP policy and procedure
Full understanding of Health and Safety policy and procedure
Solid knowledge of diverse food and beverage products essential
A desire to do things differently, to challenge the norm to improve customer experiences
Excellent customer service skills and standards and an eye for detail essential
A strong problem solver with an ability to think on their feet and adapt to new circumstances
Ability to spot opportunities to grow sales and/or become more efficient essential
Experience in adhering to and driving company initiatives
Experience with using F and B Software, excellent communicator with strong computer skills essential

Qualifications:

Diploma, undergraduate or graduate certificate minimum standard
Hospitality, catering and business management quantification preferred

INDFOH

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