Ict After Sales Support Engineer

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Kazatech Integrated Solutions Full time

Role Overview:

As an ICT After-Sales Support Specialist, you will play a crucial role in maintaining strong relationships with our clients post-purchase.

Your technical expertise, problem-solving skills, and dedication to customer service will be essential in resolving issues, answering inquiries, and ensuring smooth operations for our clients.


Key Responsibilities:

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Technical Troubleshooting: Diagnose and resolve technical issues reported by customers promptly. This includes hardware, software, and network-related problems.
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Product Knowledge: Stay up-to-date with our ICT products and services to effectively assist customers.
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Documentation: Maintain accurate records of customer interactions, troubleshooting steps, and solutions provided.
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Collaboration: Work closely with our sales, engineering, and product teams to ensure seamless communication and problem resolution.
-
Training: Provide basic training to clients on product usage and best practices.

Requirements:

-
Technical Background: A degree in Computer Science, Information Technology, or a related field is preferred.
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Experience: Previous experience in technical support, preferably in the ICT industry.
-
Communication Skills: Excellent verbal and written communication skills.
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Problem-Solving: Strong analytical skills and the ability to troubleshoot effectively.
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Customer-Centric: A passion for helping customers and ensuring their satisfaction.
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Team Player: Ability to collaborate with cross-functional teams.
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Adaptability: Willingness to learn and adapt to new technologies.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive work environment where your contributions are valued.
  • Exposure to cuttingedge ICT solutions.

Pay:
ریال5, ریال10,000.00 per month

Experience:

  • ICT: 3 years (preferred)
Application Deadline: 30/06/2024

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