IT Help Desk Technician

2 weeks ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia Gboard Full time

Primary Responsibility and Accountability

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Direct unresolved issues to the manager.
  • Respond to queries either in person or over the phone.
  • Train and assist computer users.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Run reports to determine malfunctions that continue to occur.

Minimum Experience & Qualifications
1. 2-3 years of proven experience as Help Desk Technician.

  • Bachelor's/Diploma degree in Information Technology, Computer Science, or a related field.
  • Working knowledge of windows operating systems (desktop and servers), Exchange, active directory, DNS, firewalls, network security, policies, etc.
  • English and Arabic languages are a must.

Salary:
ریال4, ریال5,000.00 per month

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