Engagement Manager

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Impact Team Full time

Engagement Manager

Contract role – 6 months initially

Saudi Arabia – Riyadh

Our Digital Banking client aims to help banks to seamlessly service clients across multiple lines of business and channels on a single platform. These are supported by our P2P, Bill Pay, ACH, Wire Transfer, RDC, Digital Assist journeys etc.

You are the trusted advisor to the customer, being able to have accurate conversations on the domain and are constantly providing feedback to our R&D department so they can improve our product.

Our CS consultants have the professional and personal skills required to develop, teach, support, and lead teams towards successfully delivering our enterprise solutions. Since our clients are varied you must be comfortable to work with clients from all backgrounds, economic status and experience.

Internally you will be the guiding light for the implementation organization on Digital Banking, continuously improving the materials and sharing knowledge on your domain with the core teams at the heart of our implementations.

About you:

  • You have a University degree in Business, Engineering, Tech or similar Quantitative field.
  • You have deep experience in a digital banking (Retail and Business) environment;
  • You have experience in Banking, financial services;
  • You have experience in Software development environments;
  • You have excellent communication skills in English;
  • You have Acted as a trusted consultant to clients and implementation partner before;
  • You are comfortable Presenting findings and recommendations to customers.

The role:

  • You have knowledge of Retail and Business banking, and knowledge of related financial products;
  • You understand the regulations that govern the Banking landscape for Retail and Business Banking in your assigned Jurisdiction/s and will use that knowledge to ensure our solutions are compliant.
  • You provide your expertise across multiple projects simultaneously
  • You are the Banking subject matter expert on the projects you are assigned
  • You will guide our customers, combining your product knowledge and domain knowledge to the best outcome of the implementation;
  • You actively collaborate with our R&D department, acting as stakeholder in the prioritization of our Retail and Business banking roadmap.
  • You solve complex problems; takes a new perspective on existing solutions;
  • You will constantly curate and update your In-depth knowledge of the financial industry, competing products, and new developments
  • You will disseminate this knowledge to your teammates (predominantly Business Analysts)
  • You work independently, with guidance in only the most complex situations;
  • You are able to collaborate with 3rd parties/external vendors;
  • You have an In-depth knowledge of the financial industry, competing products, and new developments

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