Multichannel Customer Engagement Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Novo Nordisk Full time
Multichannel Customer Engagement Manager

Category:
Commercial Marketing
Location:Riyadh, Riyadh, SA-
The Position

  • As a Multi-Channel Customer Engagement Manager, you will be leading the affiliate digital customer engagement strategy to support the overall Novo Nordisk strategy, Moreover, you will be collaborating closely with marketing, medical, and other functions to evolve and optimize our digital marketing goals, strategies, and tactics.
  • Your main accountabilities will be:
  • Orchestrate and streamline multichannel engagement operations, content strategy, channel expansion, and enable modular content
  • Lead crossfunctional hybrid events and congress campaigns
  • Act as the catalyst for digital transformation, promoting a crossfunctional focus on customer experience
  • Establish core digital channels and support marketing and other functions in executing effectively
  • Collaborate with the regional team in the development, planning, piloting, and execution of emerging multichannel capabilities and projects

Qualifications

  • As a Multi-Channel Customer Engagement Manager, you need to have operational experience in digital marketing programs and campaigns. In addition, you need to have brand management and business development experience preferably within the pharmaceutical industry.
  • To be successful in this role:
  • Bachelor's degree in Pharmaceutics, Economics, Statistics, or Management. A Master's degree in digital marketing is a plus
  • 5+ years of experience in digital marketing and Multichannel Customer Engagement in the pharmaceutical industry
  • Strong communication and interpersonal skills in building relationships with relevant stakeholders
  • Experience in the design and delivery of multichannel or digital tactics, including agency management
  • Proficiency in both English and Arabic language

About the Department

  • The Saudi Customer Engagement & Projects department is a highperforming and highly ambitious team, leading transformation initiatives and striving for excellence across the organization. The department consists of experts on Multi-Channel Customer Engagement, Customer Engagement platforms, Frontline Excellence, and business analytics.
    Working at Novo Nordisk
  • At Novo Nordisk, we don't wait for change. We drive it. We're a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development to manufacturing, marketing, and sales we're all working to move the needle on patient care.
    ContactDeadline*
  • We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
  • At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.

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