Learning and Quality Manager

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Holiday Inn Full time

A little taste of your day-to-day:

  • Work in close partnership with managers and directors across the organization to understand the development needs for all employees and proactively deliver a schedule of innovative learning solutions to support these needs.
  • Develop a strong understanding of Holiday Inn strategic and organizationalobjectives (from the Business plan) and create a learning strategy, delivering programmers and solutions that are aligned with our needs.
  • Benchmark our current skills requirement, identify strengths, areas of risk and develop an understanding of the skill we need now, and will need in the future.
  • Acting as the go to person at Holiday Inn for anyone with questions or queries regarding their learning and personal development plans.
  • To design, develop faceto face and online learning and support materials to facilitate independent development across core areas of competence as appropriate.
  • Develop and manage our induction programmer for new recruits and oversee mandatory Holiday Innand sitespecific training.
  • Work across the business to develop and understanding of the professional qualifications / mandatory qualifications required for our staff.
  • Develop and coordinate our L&D Forum, ensure staff are engaged and involved with L&D initiatives.
  • Identify management and leadership training requirements to meet business needs. Support leadership development and help to manage succession planning.
  • Design and deliver core internal training including the corporate induction, utilizing the support of our HR colleagues or external providers where appropriate.
  • Have oversight of the allocated training budgets and carry out appropriate monitoring/reporting on usage and chargeability by departments.
  • Work with the Chief Operating Officer to establish and roll out a quality improvement programmer.
  • Ensuring that the business maximizes the Apprenticeship Levy to its fullest extent.
  • Work with the Head of HR to create a framework for career routes and succession planning for staff at Holiday Inn.
  • Taking responsibility for developing and maintain staff CPD logs produce quarterly update report for SLT.
  • Communicate a regular internal training blog/bulletin to all staff showcase our work.
  • Building relationships with 3rd party training providers.
  • Ensure the health and safety of our staff is at the forefront of every element of our work.

What we need from you:

  • Degree educated or equivalent relevant experience.
  • Experience delivering training and learning interventions.
  • Previous experience of training design and development.
  • Excellent oral, written communication and influencing skills, and the ability to present to large audiences.
  • Actively develops self and keeps updated on new approaches in learning and development.

What you can expect from us:
We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.


Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.


IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing

Framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today and let's #GoFurtherTogether.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.


Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week.

At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the jo

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