Senior IT Support Specialist

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Leen International Holding Group Full time

Responsibilities:

  • Prepare accurate, clear, and timely reports.
  • Prioritize work and set expectations for all incidents and requests.
  • Document knowledge based tech notes and articles.
  • Analyze, troubleshoot and resolve reported issues (software, hardware and processes) using a logical and systematic approach.
  • Document all support incidents for data reporting purposes.
  • Provide day to day desktop support.
  • Provide prompt and accurate feedback to customers.
  • Additional projects and duties as required to support the growth of the IT department.
  • Manage external support vendor and resources.
  • Oversee the development of and validate business functional requirements.
  • Project manage small/medium sized projects.
  • Validate resource requirements and develop cost estimates.
  • Identify and escalate issues as needed.
  • Conduct meetings and prepare presentations to share ideas and findings.

Requirements:

  • BS degree in Information Technology, Computer Science, or similar.
  • Professional certificates such as (A+, CCNA, Security+, Linux+)
  • Some experience with leading and/or supporting successful projects.
  • Must possess a strong work ethic and be selfmotivated and reliable.
  • Ability to focus and followthrough to resolution of issues.
  • Excellent written and verbal communication skills.
  • Problemsolving aptitude.
  • Excellent clientfacing/customer service skills.
  • Ability to multitask and manage conflicting priorities.
  • Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues.
  • Ability to diffuse tension and work the issue at hand.
  • 5+ years of work experience in technical support, IT support, or as a technical engineer.
  • Ability to interact, collaborate and communicate effectively at all levels within the organization.
  • Commitment, focus, and followthrough needed to identify and see problems through to resolution.

Salary:
ریال5, ریال6,000.00 per month

Ability to commute/relocate:

  • Riyadh: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Language:

  • Arabic (preferred)

License/Certification:

  • Network certificat (preferred)
  • Technical support certificat (preferred)


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