Customer Success Team Leader

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Foodics Full time

Who Are We

  • We Are Foodics_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking to hire a tech-savvy customer-passionate Customer Success Leader in Riyadh to support the team in providing our clients with the smoothest experience
This person will be handling accounts, supporting with the on-boarding process working hand-in-hand with the Onboarding team. As well as working closely with a wide collection of tech-driven F&B outlets all over KSA.

What Will You Do

  • Professionally manage your team of Customer Success consultants who build customer relationships with a portfolio of assigned accounts, fostering a culture of excellence and customercentricity.
  • Proactively identify opportunities for upselling and crossselling additional products or services to existing foodics clients.
  • Make sure your team meets and exceeds customer retention goals and ensure consistently high retention rates and increase the total NRR and ARR.
  • Build and maintain strong, trusted working relationships with key decisionmakers and power users starting from onboarding and throughout the customer lifecycle.
  • Analyze customer feedback and data to drive continuous improvement in our products and services.
  • Provide regular reports and insights to senior management on key customer metrics and trends.
  • Gain a thorough understanding of assigned client's needs, business objectives, and processes to ensure that they successfully adopt and deploy Foodics
  • Ensure that customers derive maximum value from Foodics and collaborate with the sales team to help upsell additional services, integrations, and features.
  • Identify risks to client success and aggressively/proactively engage the client whenever there's an identified retention issue.
  • Develop and execute retention plans for customers who may be at risk
  • Drive resolution of escalated account issues in coordination with Billing, Support, and other departments.
  • Gain and maintain an expert knowledge of Foodics products and services.
  • Be a voice for the customers internally and help senior leadership understand product concerns, shortcomings, and missing features that are important to the customers.
  • Manage contract related inquiries, questions, and issues from clients and other departments.
  • Liaise with other team leaders to make sure that Foodics clients are getting the best service possible.
  • Stay uptodate with industry trends and best practices in customer success and restaurant management technology.

What Are We Looking For

  • BS Degree in Information Technology, Computer Science, Management Information System, business or BS Degree in Information Technology, Computer Science, Management Information System, business or relevant field
  • Minimum of 3 years as a team lead/manager in Customer Success or Account Management functions for a technology company, preferably a SaaS company.
  • Experience managing a diverse team of account managers/customer success consultants scattered over different cities.
  • Experience with account portfolio planning, management, and prioritization
  • High attention to details and willingness to get "in the weeds" to fix a problem
  • Knowledge of customer success best practices
  • Experience driving client adoption of technology or software product
  • Exceptional communication and relationship management skills
  • Fluent in English and Arabic is a must.
  • Willing to travel from time to time (within or outside KSA)
  • Passion for food and restaurants
  • Selfstarter with ability to work independently across functional groups and on multiple initiatives simultaneously
  • Must be flexible to work in a fastpaced and evolving environment

What We Offer You
We believe you will love working at Foodics

  • We have an inclusive and diverse culture that encourages innovation and flexibility in remote, inoffice, and hybrid work setups.
  • We offer highly competitive compensation packages, including bonuses and the potential for shares.
  • Out of

Country Work:
We offer the option to work outside of your country of employment for up to 30 days annually.

  • We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hypergrowth environment.
  • Join a talented team of over 30 nationalities wo

  • Customer Success Team Lead

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    Riyadh, KSA:Full time:ONSITEJob Description:Who we are:Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits, and...

  • Customer Success Team Lead

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia bayzat Full time

    Who we are:Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits, and Insurance a possibility for all businesses.We...

  • Customer Service Team Leader

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    Description About Johnson & Johnson At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal. Through our expertise in Innovative Medicine and MedTech, we are...

  • Customer Service Team Leader

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    About Johnson & JohnsonJohnson & Johnson Medical is recruiting a Customer Service Team LeaderLocation: Riyadh, Kindgdom of Saudi ArabiaJob PurposeTo lead, motivate and monitor the team to ensure optimum performance. To lead the Customer Services team towards ensuring all KPI's for Customer Service met/exceeded. Areas include managing customer relationships,...

  • Customer Advisory Leader

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAS Full time

    Nice to meet youWe're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career coupled with flexibility and...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

    WHOAREWE?We are globalleaders in the Data-Centric Security space. Right from protecting nuclearsubmarine designstonewdrugformulationstocustomerdataofFortune100organizations-weguardeverykindofconfidentialinformation.HOWDO WEDOIT?Seclore'spatent-pending, award-winning technology allows users to control how theirinformation is used -even after itis shared with...

  • Team Leader

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Business Solutions Full time

    Company DescriptionGBS (Gulf Business Solutions) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital...

  • Telesales Team Leader

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    _JOB DESCRIPTION_ Summary/ Objective_We_ are seeking a highly motivated and results-driven Telesales Team Leader to join our sales team. As _Tele Sales Team Leader, you will be responsible for leading and managing a team of Tele Sales Representatives to achieve sales goals. You will also be responsible for training and developing your team, as well as...

  • Vice President of Customer Success

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Rewaa Full time

    About RewaaEstablished in 2018 by Mohammed Alqasir and Abdullah Aljadhai, Rewaa offers retailers a comprehensive cloud-based solution that seamlessly synchronizes online and physical store inventory. Additionally, Rewaa provides Point-of-Sale (PoS), accounting, payments, and HR modules for a fully integrated platform. Our vision is to be a trusted technical...

  • Customer Success Partner

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAP Full time

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Vectra Full time

    Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.About the Role:The Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and handling Vectra's most valuable asset, our customers. The CSM is responsible for the relationships with the customers, connecting with...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IQVIA Inc Full time

    Customer Success Manager - Healthcare Technology page is loaded Customer Success Manager - Healthcare TechnologylocationsRiyadh, Saudi Arabia time typeFull time posted onPosted 8 Days Ago job requisition idR About the role:Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible for...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full time

    About the JobAs a Lean Customer Success Manager, your primary responsibility is guiding our customers through their digital journey with Lean. This pivotal role ensures seamless collaboration within Lean's teams to consistently deliver exceptional outcomes for our customers. You'll act as a crucial partner to our customers, drawing on your expertise in...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IQVIA LLC Full time

    Customer Success Manager - Healthcare Technology page is loaded Customer Success Manager - Healthcare Technology Apply locations Riyadh, Saudi Arabia time type Full time posted on Posted Yesterday job requisition id R About the role:Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia BMC Software Full time

    Basic Information:Country:Saudi ArabiaState:NACity:RiyadhDate Published:13-Jun-2024Job ID:41982Travel:You may occasionally be required to travel for businessDescription and Requirements:CareerArc CodeCA-MSLI-MS2"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to...

  • Head Of Customer Success

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Shipa Ecommerce Full time

    Head Of Customer SuccessOn-site Shipa Delivery Full time Riyadh, Riyadh Province, Saudi Arabia DescriptionShipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business...

  • Team Leader

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Rotana Hotels Full time

    We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full time

    Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team - known as the CSquad - representing more than 72 nationalities across the world.In 2022, we raised $600M in...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Software AG Full time

    Our story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....

  • Customer Success Consultant

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia McGraw Hill LLC. Full time

    Overview:Customer Success Consultant - Saudi Nationals OnlyWhen was the last time you experienced the impact of your work? Our Customer Success team thrive on building meaningful relationships with educators and learners. Due to continued growth across our Middle East operation, we are seeking a self-motivated and pro-active Customer Success Consultant. The...