Key Account Customer Care

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Bupa Arabia Full time

Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.


  • Guide members on points of contact for queries and communication.
  • Update members on insurance coverage details, follow up cases, inquiries and responses with full support
  • Complete transactions and answering members' inquiries on time by aligning with internal departments to reach excellent customer satisfaction
  • Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience
  • Add and delete members and update member information and coverage class as per group secretary request for the policy coverage
  • Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process.
  • Validate medical claims received by members and request for missing documents required for submission
  • Ensure that added members have received membership confirmation and follow up on pending claims.
  • Update members on pending claims and provider requests and justify rejections
  • Recover rejected preauthorization requests and support to revise the rejected requests

Skills:

Skills:

  • Strong customer service skills
  • Excellent communication skills
  • Ability to build and maintain relationships with key accounts
  • Problemsolving and conflict resolution skills
  • Time management and organization skills
  • Attention to detail
  • Leadership and team management skills
  • Ability to multitask and work under pressure
  • Knowledge of customer care best practices and trends


  • Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    Johnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, Riyadh.Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and...

  • Customer Care Manager

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full time

    JOB DESCRIPTIONCustomer Care Manager (English, Arabic) Cisco IoT Control CenterLocation:KSAWhat You'll DoAs a Customer Care Manager, you will manage strategic relationships with our customers, be the first escalation point for any concern or urgent request, and work directly with cross-functional Cisco teams and managers to facilitate the best care to Cisco...

  • Customer Care Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Syarah Ltd Full time

    Customer Care AgentOn-site Customer Care Riyadh, Riyadh Province, Saudi Arabia DescriptionSyarah is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia LAWAZEM Full time

    We are currently seeking a motivated and enthusiastic individual to join our team as a Customer Care Coordinator Intern at LAWAZEM. As a Customer Care Coordinator Intern, you will have the opportunity to learn and gain hands-on experience in providing excellent customer service and support to our valued customers. This internship is a valuable opportunity to...

  • Key Account Manager

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Zimmer Biomet Full time

    Requisition Number: EMEA09882Employment Type: Full-timeLocation: RiyadhWhat Is It Like To Work at Zimmer Biomet:At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.Zimmer Biomet Offers You An...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Lilly Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Key Account Manager

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Brainport Eindhoven Full time

    Job TitleKey Account ManagerJob DescriptionJob title: Key Account ManagerDevelops, maintains and improves relations with a limited number of accounts to keep or to set Philips as preferred supplier. Initializes and coordinates all Philips efforts to the accounts in order to maximize the output of the sales group.Your role: Develops, maintains and drives...

  • Key Account Manager

    3 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia MSD Full time

    Job DescriptionJob purposeA Key Account Manager (KAM) is primarily responsible is to support the business for full Portfolio in the KSA key accounts, serving as the primary point of contact with the hospital. KAM plays a pivotal role in building and maintaining the strategic partnership solutions.KAM has to coordinate interdisciplinary teams, and to capture...

  • Customer Care Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Syarah Ltd Full time

    Syarah is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Nana Full time

    Note Apply link will take you to an external website. About Nana: Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is...

  • Key Account Manager

    1 month ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full time

    In our line of work, life isn't a given - it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we're located. Creating...

  • Key Account Manager

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Precision Hire Solution Full time

    In our line of work life isnt a given its the ultimate goal. When life takes an unexpected turn our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all 4000 of us no matter our roles or where in the world were located. Creating impactful...

  • Key Account Manager

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full time

    In our line of work, life isn't a given - it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we're located. Creating...

  • Key Account Manager

    4 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full time

    In our line of work, life isn't a given - it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we're located. Creating...

  • Key Account Manager

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Zaicor Full time

    This is a full-time on-site role for a Key Account Manager. As a Key Account Manager, you will be responsible for managing and nurturing key accounts, building strong customer relationships, and ensuring customer satisfaction. Your day-to-day tasks will include account management, business planning, and providing exceptional customer service to key accounts.

  • Key Account Associate

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Astellas Full time

    Key Account Associate - Saudi ArabiaAbout Astellas:At Astellas we are a progressive health partner, delivering value and outcomes where needed.We pursue innovative science, focusing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Retailo Full time

    Riyadh/Dammam/Qassim, Saudi Arabia | Posted on 11/17/2023 As a Key Accounts Executive at Retailo your primary responsibility is to manage and nurture key accounts to ensure long-term business relationships and growth. You will work closely with key customers, understanding their needs and providing solutions that meet their requirements. Your role is...

  • Key Account Manager

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Thales e-Security, Inc. Full time

    Key Account Manager (KAM) PIF & ARAMCO page is loaded Key Account Manager (KAM) PIF & ARAMCOremote typeOn-Site locationsRiyadh time typeFull time posted onPosted Today job requisition idR Location: Riyadh, Saudi ArabiaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Cure Way trading CO - شركة طريق العلاج التجارية Full time

    Role Description: This is a full-time on-site role for (KAM).Location: Jeddah & Riyadh Region.The (KAM) will be responsible for achieving sales targets and collections and developing and managing sales strategies, building and maintaining relationships with clients, and ensuring customer satisfaction and retention.The (KAM) must have a strong relation with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Mrsool Full time

    Provide professional customer care service and work directly with Customer Care Management to ensure proper customer service is being delivered.Responsibilities Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or...