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Operations Services Support Specialist
2 months ago
We are seeking a highly skilled Operations Services Support Specialist to join our team at Alfanar Group. The successful candidate will be responsible for providing efficient and effective support to our operations team, ensuring that all tasks are completed to the highest standard and within the required timeframe.
Key Responsibilities:
* Onboarding and Offboarding:
1. Coordinate the onboarding process for new employees, including communication, welcome emails, and preparation of joining formalities.
2. Manage the offboarding process, including final exit issuance, final settlement, and air travel arrangements.
3. Initiate and follow up on clearance processes for offboarding employees.
4. Create new file numbers and announce new employees to their departments.
5. Conduct onboarding surveys to ensure a smooth transition for new employees.
* Third Party Services:
1. Identify cost-saving opportunities without compromising quality.
2. Enhance efficiency in vendor management.
3. Monitor budgets related to third-party services.
4. Track contract performance, expiration dates, and facilitate renewals.
5. Participate in contract negotiations to ensure favorable terms and compliance with legal requirements.
6. Reconcile accounts for third-party companies and recruitment agencies.
7. Process and follow up on day-to-day activities of third-party employees, including exit re-entry, official letters, and monthly salary transfers.
* Banking:
1. Ensure timely payment of agencies' invoices, including creation of PR/PO/SES.
2. Open and update bank accounts for non-staff employees (Salary Card).
3. Follow up on employees with cash salaries status in SAP.
4. Issue personal loan letters.
5. Send letters to the bank for terminated employees with outstanding loans.
* Visa Services:
1. Prioritize efficiency in processing visa applications.
2. Assist applicants in completing visa applications accurately and efficiently.
3. Guide applicants through the complexities of visa requirements and applications.
4. Collaborate with the visa company to expedite the process.
Role Requirements:
* HR Proficiency:
1. Stay updated on soft and technical skills related to the job.
2. Develop a career plan and vision for professional growth.
* Delivery:
1. Meet operational and development targets as per delivery schedules.
2. Utilize resources effectively to achieve objectives within efficient cost and time.
3. Provide periodic reports detailing deviations and execution of planned tasks.
* Problem-Solving:
1. Resolve related problems and escalate complex operational issues.
* Quality:
1. Ensure quality requirements for effective quality control and processes.
* Business Process Improvements:
1. Coordinate written systems, policies, and procedures.
* Compliance:
1. Comply with related policies and procedures.
* Health, Safety, and Environment:
1. Ensure compliance with safety, quality, and environmental management procedures.
Academic Qualification:
* Bachelor's degree in Human Resources or a relevant field.
Work Experience:
* 2-4 years of experience in a similar role.
Technical/Functional Competencies:
* Ad-hoc reporting
* Data collection
* Employee records maintenance
* Spreadsheet preparation
* Time recording
If you are a motivated and detail-oriented individual with a passion for operations support, we encourage you to apply for this exciting opportunity."