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Service Delivery Manager

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Sellanycar Full time
Job Description

We are seeking a highly skilled Service Delivery Manager to join our team at Sellanycar. As a key member of our organization, you will be responsible for driving successful business outcomes through strategic partnerships and strong negotiation and soft skills.

Key Responsibilities:
  1. Client Satisfaction: Manage client relationships, ensuring high levels of satisfaction through effective project management, issue resolution, and budget management.
  2. Troubleshooting and Technical Support: Identify and resolve technical issues, ensuring service agreements are met and assisting with contract renewal.
  3. Inventory Management and Risk Analysis: Analyze inventory levels to meet customer demands and identify potential risks in the supply chain.
  4. Team Leadership and Collaboration: Lead a team of professionals, fostering a positive and productive work environment, and promoting open communication and collaboration.
  5. Strategic Planning and Implementation: Develop and implement initiatives that align with organizational objectives, driving business growth and improvement.
  6. Program Assessment and Evaluation: Design and implement assessment protocols to evaluate program effectiveness and identify areas for improvement.
  7. Quality and Performance Management: Ensure adherence to organizational standards of satisfaction, quality, and performance, driving continuous improvement.
  8. Customer Experience: Ensure that all customers, whether sellers or buyers, receive a seamless and exceptional experience.
  9. Feedback and Improvement: Collect and analyze feedback from customers, identifying areas for improvement and implementing changes to enhance the customer experience.
  10. Business Operations and Efficiency: Identify areas for improvement in business operations and recommend action plans to increase efficiency and reduce costs.
  11. Performance Metrics and Continuous Improvement: Develop and implement performance metrics to drive business and operational efficiency, leading to continuous improvement and growth.
  12. Initiative Planning and Development: Collaborate with cross-functional teams to plan and develop new initiatives, ensuring successful execution and delivery.
  13. Compliance and Governance: Ensure full compliance with Sellanycar's policies and procedures in all areas of work.
  14. Team Engagement and Performance: Foster an engaged and performance-oriented team, delivering exceptional customer service and driving business success.