Receptionist (Saudi National Only)

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia GroupM Full time

RECEPTIONIST

  • External: The jobholder will interact with all agency MENA external contacts, receive telephone calls and visitors to the agency offices on a routine daily basis
  • Internal: The jobholder is tasked with receiving and distributing all incoming calls and facilitating visitors, as such the jobholder will be in regular contact with all other members of staff at all levels.
  • The jobholder has the authority for all daytoday decisions necessary to perform the assigned tasks required to achieve the agreed performance levels and achieve individual and remit objectives.
  • The jobholder will need to multitask; meeting the needs of phone calls and visitors as well as involvement with internal communication, whilst at the same time ensuring agency's image of professionalism is upheld through a consistent commitment to excellent customer service. This will also involve considerable cultural sensitivity.
  • Create, maintain and review stocks and inventories for all equipment, consumables, documentation and any other supplies necessary to ensure that the role can function effectively and efficiently. The jobholder is responsible for the security and condition of all equipment and supplies stored, retained, used or under their control.
  • To constantly look for ways to improve the effectiveness and efficiency of the remit. Additionally the jobholder is expected to suggest and implement improvements to internal procedures and controls to improve efficiency, reduce costs and to promote and protect the business interests of the agency wherever possible.
  • To receive, screen, validate, facilitate, assist and cater to the needs of all incoming phone calls and visitors to the office to the agreed standard and coordinate, communicate and inform other agency employees as necessary.


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