Tamheer Digital Sales

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time
Process E-Commerce opportunities and coordinate with relevant departments to ensure prospect are served.

  • Manage the relevant communication channels related to New and Renewal sales channels and (i.e. Sales line, web portal, specified sales branches, online Chat, etc )
  • Coordinate with units to solve customer complaints and issues and follow up on custmers orders including changes in coverage, inquiries on benefits and requests for cancellation.
  • Provide a high level of customer service with professional communication skills.
  • Maintain a thorough knowledge of Bupa Arabia products and services to provide accurate information on networks, treatments, paperwork requirements, and general queries.
  • Identify customer needs and align management to evaluate trends.
  • Highlight any request /recurring problems that are identified and direct the information accordingly to the correct channels for corrective action.
  • Manage the relationship of new sales customers end to end.
  • Coordinate with departments and units to solve customer complaints and issues during the policy activation pocess, including changes in coverage, inquiries on benefits and requests for clarifications.

Skills:

  • Good oral and written communication skills ( Arabic & English)
  • Well organized with the ability to multitask and prioritize workload.
  • Ability to work independently in a fastpaced environment.
  • Basic knowledge of Ecommerce principles and online shopping.


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