Call Center Agent

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Areeb Human Resources Company Full time

our client are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response

Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Adhering to all company policies and procedures.

Requirements:

  • At least two years' experience in processing inquiries and complaints
  • Ability to deal with different problems.
  • Full ability to speak and write in English and Arabic.
  • Ability to use Microsoft Office software.
  • Handling technical devices, telephone equipment and communication software.
  • Skilled communication skills with different personalities and ability to negotiate.
  • Ability to work under pressure.

  • Call Center

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    Job Description Deal with the organization's telephonic conversations with utmost diligence and punctuality. Analyze client requirements and offer the best possible solution or information. Keep the customer interested in the features and utility of a product through effective telephonic communication. Build sustainable relationships and engage customers by...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    Customer Support: You will handle inbound calls from customers seeking assistance or information. You will address their inquiries, provide product or service information, and resolve their issues promptly and professionally. Phone Etiquette: You will use active listening skills, speak clearly and politely, and maintain a professional and empathetic tone...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Musanada HR Full time

    minimum 1 year of experience in a call center/ customer service Experienced in sales Communication and negotiation skills Providing guidance and assisting for customers Determining clients' needsSalary: Up to ریال5,000.00 per monthApplication Question(s): Do you live in Riyadh ? Do you have experience in a call center ?


  • Riyadh, Ar Riyāḑ, Saudi Arabia webook Full time

    Riyadh, Riyadh Province, Saudi Arabia Supertech-Call Center About the job Contact Center Agent "Saudi National"Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average.If yes, then this is the job you're looking...


  • Riyadh, Ar Riyāḑ, Saudi Arabia webook Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average.Were looking for a Contact Center Agent.Key Responsibilities: Handle contact center departments inbound and outbound calls including Sales and telemarketing...

  • Agent - Call Center

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Ceramic Company Full time

    Select how often (in days) to receive an alert: Create Alert Complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation. Duties & Responsibilities Primary Duties & Responsibilities • Take customer calls and provide accurate, satisfactory answers to their queries and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia NEO FIT EMS RIYADH Full time

    Job InformationJob Title: Agent - Call Center and Customer SupportDepartment Name: Marketing and Customer SupportJob SummaryComplete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.Primary Duties & Responsibilities Take customer calls and provide accurate, satisfactory...

  • Contact Center Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    We are currently seeking a highly motivated and customer-focused CONTACT CENTER AGENT to join our team. As a Contact Center Agent, you will play a critical role in ensuring customer satisfaction and maintaining the company's professional image. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage...

  • Call Center Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Landmark Arabia Full time

    وظائف خدمة عملاء في شركة لاند مارك ( مركز الاتصال) ‬)بنات فقط )‫الشروط : ‬‫١-ان تكون المتقدمه سعودية الجنسيه ‬‫٢-شهادة الثانويه العامه فأعلى ‬‫٣-لايشترط وجود خبره سابقه ‬‫٤-لغة انجليزيه...

  • Contact Center Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Maximus Gulf Full time

    Job Description The social beneficiaries program provides a unique opportunity to help the Kingdom of Saudi Arabia achieve change in the way its vulnerable citizens are supported by the Government. The review of the social beneficiary framework in KSA is a key pillar of The Vision 2030, the Kingdom's nation-wide reform agenda. The Contact Centre Agent...


  • Riyadh, Ar Riyāḑ, Saudi Arabia 1st Talent Full time

    - Job Type; Full Time Onsite Job\- Job Location; Dammam, KSACustomer Service Supervisor / Call Center SupervisorWe are hiring A "Customer Service Supervisor / Call Center Supervisor" for a Medical Center in Dammam, Saudi ArabiaJob Summary: He will be responsible for supervising customer services activities Will be responsible for organizing and overseeing...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Asterix Communications Full time

    Job Purpose Jobholders at this level carry out specific tasks independently but are subject to close supervision. They contribute to the completion of required simple operational tasks by monitoring customer interactions via different channels and platforms and providing feedback on observations. They research, collect and analyze information, draft reports...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SaveFast Training Academy Full time

    We at SaveFast Training Academy are looking for a sales person with amazing outbound calling capabilities.Key Responsibilities Make a minimum of 50 outbound calls a day. Achieve targets setup by line manager. Register trainees once they arrive at the academy. Focus on endtoend sales process.Required Experience and Qualifications Previous experience in...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    Responsibilities:Manage large amounts of inbound and outbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Teleperformance Full time

    Operations Manager Call CenterSaudi Female MustTelecom IndustryBachelores Degree Must COPC certificate MustResponsibilitesMonitoring the center's operational tasksAttending operational meetingsAnswering questionsPresenting weekly operational reportsInteracting and communicating with Clients stakeholders.Representing the company regarding the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Teleperformance Full time

    Job Title: Operations Manager Call Centre / Contact Center / BPO - COPC MustWork Location: RiyadhNationality: SaudiClient Domain: TelecommunicationsOperations Manager responsible for full operations structure of (CCM - ACCMS - Supervisors - Agents)Able to manage projects financials.Relevant Bachelores Degree MustAbility to commute/relocate: Riyadh: Reliably...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Splonline Full time

    Call Center and Customer Support Section ManagerJob Description Answer phones and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Upsell products and services. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the...

  • Call Center Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Areeb Human Resources Company Full time

    Physical Therapy Assistant/PTA Do you wish to become part of a supportive team and advance in your therapist career? Sequoia Care is dedicated to hiring exceptional individuals, providing outstanding care to both patients and employees, offering opportunities for career development, and excellent benefits. We specialize in helping adults in long-term care...

  • Care Centre Manager

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Mrsool | مرسول Full time

    About the role:The Care Centre Manager is responsible for making sure that the different duties that are assigned to call center department staff are monitored to ensure they are efficiently carried out.Key Responsibilities: Supervise daily activities of staff/personnel of the call and support l center department in a bid to ensure efficiency on all fronts....