Call Center and Customer Support

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia NEO FIT EMS RIYADH Full time

Job Information

Job Title:
Agent - Call Center and Customer Support

Department Name:
Marketing and Customer Support

Job Summary


Complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.


Primary Duties & Responsibilities

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • Guide callers through troubleshooting, navigating the company site or using the products or services.
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
  • Collaborate with other call center professionals to improve customer service.
  • Help to train new employees and inform them about the company's customer management policies.
  • Deescalate situations involving dissatisfied customers, offering patient assistance and support.
  • Perform and other relative tasks might be requested by his line manager.

Communication Channel
Internal Communication

  • Management and Staff.
External Communication

  • Client.

Education
High School and above

Requirements:

  • Great active listening skills.
  • A patient and empathetic attitude.
  • Comfortable working in fastpaced environments.
  • Phone skills, including familiarity with complex or multiline phone systems.
  • Excellent verbal and written communication skills
  • Arabic and English.
  • Indepth knowledge of a company's products and/or services.

Competencies
Adaptability / Dependability

Attendance / Punctuality

Communication

Company Assets / Equipment Care

Conduct & Ethics

Follow Company Policy & Procedures (related to Plants, QHSE, HR & IT)

Job Knowledge / Trade, Techinical or Professional Skills

Productivity

Team Work / Collaboration

Work Under Pressure

If you're ready to elevate your career, make a real impact, and join a supportive and uplifting community, we want to hear from you

Please attach your fitness photo along with your CV.

Note:
_Interviews will be conducted in English._

Pay:
ریال4, ریال8,000.00 per month

Experience:

  • Call Center, Customer Support,
Front Desk Receptionist: 1 year (required)

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