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Service Account Manager
2 weeks ago
ARE YOU OUR NEXT SERVICE ACCOUNT MANAGER
GENERATION OF TALENT?
YOU MAY BE OUR NEW SERVICE ACCCOUNT MANAGER
SIG is a leading packaging solutions provider for a more sustainable world.
With our unique portfolio of aseptic carton, bag-in-box, and spouted pouch we work in partnership with our customers to bring food and beverage products to consumers around the world in a safe, sustainable and affordable way.
Our technology and outstanding innovation capabilities enable us to provide our customers with end-to-end solutions for differentiated products, smarter factories and connected packs, all to address the ever-changing needs of consumers.
Sustainability is integral to our business and we are going Way Beyond Good to create a net positive food packaging system.
KEY RESPONSIBLITIES
Care of equipment
Responsible for all technical services provided to customers
Oversee the preparation and planning of preventive maintenance
Oversee the ordering and delivery of spare parts
Oversee resolution of equipment failures (corrective maintenance)
Oversee the installations of must points
Daily review of performance figures with relevant root cause analysis and corrective actions
Oversee the preparation of failure reports
- Financial (related to technical service scope of supply)
Quotations - prepare or participate in the preparation of quotations for technical work
Obtain purchase orders from customer for all work
Ensure invoicing to customer is done based on purchase orders
Support the KAM to follow-up payments on time, by providing clarification on technical work
- Budgeting / Strategy
Labor and parts based on running hours
Estimate of preventive maintenance (labor and parts)
Other services, such as training for customer staff, skills assessments,
Being involved in preparing customer roadmaps including information such as
- assessing plant capacity against forecast as basis for proposal for required equipments
Where applicable prepare and review the service contract on annual basis
Ensure that Services are being delivered and invoiced according to commercial terms agreed (invoice per quotation delivered/ per contractual agreement)
- Administration
Request and approve all overtime
Request all manpower required to execute all services to the customer
Prepare all regular reporting such as daily reports, weekly minutes of meetings and actions lists
Conduct and participate meetings according to the company governance structure
Ensure the effective assignment of tasks and follow up to completion in a timely manner
Prepare special reports / analysis on ad-hoc basis
Oversee the complaint handling procedure for all quality related issues in conjunction with KAM
Effective crisis management
SKILLS
Engineering qualification or substantial work experience (Solid technical understanding)
Excellent verbal and written communication skills
People skills
Good at plant operations / equipment optimization
WHY SIG?
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