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Partnership Manager
2 weeks ago
Responsibilities
- Develop monitoring systems and key performance indicators to be able to monitor performance and measure ROI from partnerships.
- Set appropriate management controls and monitoring requirements in relation to weekly and monthly reporting and tracking for NPOs.
- Monitor changes in the local market, drawing on intelligence from partners to create plans that meet changing local and regional circumstances and effectively deliver our services.
- Manage the framework for management of NPOs providing direct services to customers as follows:
- Support the continuous development of onboarding processes for NPO providers;
- Develop, manage and provide input into the continual improvement of the NPO partnership framework documentation and processes;
- Identify support needed by NPOs to build their technical capabilities and capacity.
- Oversee the performance management of the NPOs, setting KPI's and completing monthly/quarterly performance reviews with their team of Partnership Specialists.
- Provide a framework for the Partnership Specialists to guide the NPOs to learn more about how to effectively perform internal quality assurance programs and develop standardized policies.
- Lead a team of Partnership Specialists focused on forging deep relationships with:
- NPO partners covering a range of support services, and
- local regional employers and employment program leads which will ensure that a robust supply of routes to employment are available once a beneficiary is employment ready.
- Review new partner agreements/contracts as proposed by Partnership Specialists ensuring they satisfy contractual requirements, contractual variations, renegotiating terms with existing partners where necessary so all agreements meet our delivery requirements.
- Provide necessary support and guidance to all partners, including regulatory inspections, to improve their overall performance and delivery of services.
- Deal with escalation issues raised by Partnership Specialists.
- Act at all times within the company policies and procedures.
- Ensure they are smartly dressed at all times, works in line with Maximus values, complies with the Maximus Code of Conduct, Guiding Principles and upholds ethical behavioural standards.
- Comply with the Maximus security and privacy policies to ensure customer data, confidential data and personal information is always dealt with in a confidential and secure way, and our obligations around this are maintained.
- Carry out all duties in a safe and proper manner in accordance with the company's Health and Safety and Safeguarding Policies.
- Deal with any other tasks, as and when required, appropriate to the position and situation.
- Is able and willing to travel distances as required for the completion of their duties.
- Provide feedback and coaching to team members and ensures development plans are in place and reviewed on a monthly basis.
- Ensure adherence to Quality and Customer Experience standards both internally by Maximus teams and externally with our Partners.
- Ensure high quality, timely management reviews and reports are completed for KSA management, steering committees or for operational needs or to meet client requirements as required.
- Ensure a culture of customer service excellence and continuous improvement is established across the organization, including the robust use of the various performance management systems and tools.
- Lead the team in developing and establishing best-practice policies, plans and processes and takes responsibility for regular review.
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