Sales Consultant

4 weeks ago


Johannesburg, Gauteng, Saudi Arabia Leroy Merlin Full time

Purpose of the Role

Provide personalized consultations to customers, focusing on understanding their needs and recommending suitable products and services based on quality, convenience, and price. Educate customers on product functionality and available services to ensure maximum satisfaction through exceptional sales support.

Key Responsibilities

  • Implement effective sales strategies to nurture customer relationships and achieve sales targets
  • Deliver top-notch customer service to guarantee high satisfaction levels
  • Engage with customers to identify their requirements and assist them in making informed decisions
  • Offer tailored solutions through a range of products and services
  • Identify emerging business prospects by staying abreast of market trends
  • Follow up on sales opportunities and collaborate with team members on customer-preferred products
  • Maintain optimal store conditions including layout, cleanliness, pricing, product availability, and visual merchandising
  • Contribute to the department's sales strategy and execution
  • Support customers throughout their entire project, from pre-sales to after-sales assistance
  • Recommend personalized solutions encompassing products and diverse services such as delivery and installation
  • Demonstrate autonomy and ensure store is well-stocked to support sales activities

Requirements

  • Educational background equivalent to Grade 12 or NQF 4
  • Demonstrated experience in sales consulting, especially in hardware sector
  • Passionate about delivering exceptional service to customers
  • Personable, helpful, confident, and engaging demeanor
  • Strong problem-solving abilities
  • Sound grasp of pricing strategies
  • Proficient in English language
  • Proactive, inquisitive, and self-driven
  • Skilled in managing relationships with customers
  • Diligent, sets a positive example through hard work
  • Capable of handling customer portfolios throughout the sales process stages
  • Proficiency in utilizing various sales channels like emails, messaging apps, and phone calls
  • Able to effectively juggle multiple tasks at once


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