Sales Consultant
4 weeks ago
Purpose of the Role
Consult with customers to fully understand their needs.
Suggest suitable products and services based on customer requirements, considering quality, convenience, and pricing. Explain product functionalities and available services clearly.
Aim for exceptional customer satisfaction through top-notch sales service.
Key Responsibilities
- Employ appropriate sales techniques to foster customer relationships and achieve sales goals
- Ensure utmost customer satisfaction through exceptional sales support
- Engage customers to grasp their needs and assist them in decision-making
- Offer viable solutions through product recommendations and service offerings
- Spot new business prospects by staying attuned to market trends
- Follow up on potential sales opportunities
- Collaborate with the Department Manager and merchandisers to promote customer-preferred products
- Maintain top-notch store conditions including layout, cleanliness, pricing, product availability, and visual merchandising standards
- Participate in departmental commercial strategies
- Guide customers through entire projects, from pre-sales to post-sales support.
- Provide personalized solutions encompassing product offerings and various services like delivery, installation, etc.
- Work autonomously to drive sales success
- Sustain a well-stocked store to facilitate the sales process
Requirements
- Matric certificate or equivalent qualification
- Demonstrated experience as a hardware sales consultant advantageous
- Dedication to customer service
- Warm, supportive, confident, and engaging demeanor
- Strong problem-solving abilities
- Familiarity with pricing strategies
- Outstanding customer service skills
- Proficiency in English language
- Curious mindset with a proactive approach
- Effective relationship management skills
- Hardworking with a lead-by-example attitude
- Capable of managing a customer portfolio throughout all stages of the sales process
- Proficient in utilizing various channels for sales communication such as emails, WhatsApp, and phone
- Adept at multitasking
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