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Learning and Development Manager

1 month ago

Cape Town, Western Cape, Saudi Arabia Accor Hotel Full time


Job Description

  • Support the Talent & Culture Manager in managing the Talent & Culture operation, including the functional areas of Recruitment, Benefits, Activities/Communications and Administration thus ensuring the Talent & Culture department delivers a high standard of service for both our internal guests and external clients.
  • Assist the Talent & Culture Manager in developing and coordinating Talent & Culture programs within the Hotel in accordance with Company Talent & Culture policies, practices and procedures in response to, and anticipation of, our external environment and competitors.
  • Act as an internal consultant to provide expert coaching and direction on Talent & Culture policy, programs, and employment standards
  • Counsel and coach all colleagues on job related issues, career development and performance management.
  • Support, uphold and guide the hotel philosophies concerning hiring, employee relations, supervision and disciplinary action to result in consistent application of policies and procedures.
  • Be a role model within the hotel and demonstrate professional leadership skills that are fully aligned and in support of our culture.
  • Coordinate the annual hourly and salary compensation reviews.
  • Manage Talent & Culture projects together with the Talent & Culture Manager as required.
  • Champions training and development at all levels for the property.
  • Ensures all Fairmont Hotels and Resorts/ AccorHotel's standards are implemented and adhered to
  • Conducts training needs analysis on a six and twelve month basis to ensure all our constituents training and development needs are met, in conjunction with the training committee.
  • Ensures each new Heartists attends the mandatory induction program.
  • Facilitates Heartist Campaign 1-4 and 5-8 during as per required timeframes.
  • Maintains up to date Job Descriptions for each position in the hotel.
  • Maintains up to date Individual Training Plans for each position in the hotel.
  • Oversees Hotel Training committee and Departmental Trainers.
  • Oversees the Employment Equity committee as appointed Management representative and oversees the completion of the annual Equity Reports with the assistance of the T&C Manager, in consultation with the EE committee.
  • Ensures all new hires receive an up to date job description, initial training outline, and professional development interview from their leader.
  • Develops and distributes training and development schedule each quarter and produces a monthly calendar.
  • Coaches Heartists at all levels regarding training and educational opportunities.
  • Assists in the implementation of new corporate initiated programs as directed.
  • Responsible for Hotel Educational Assistance Policy administration, communication and produces usage reports accordingly.
  • Promotes AccorHotel's learning capabilities.
  • Attends hotel shift briefings and takes part in the hotel Duty Manager Program.
  • Champions the Heartist Recognition Committee and Recognition program in conjunction with the T&C Coordinator/Administrator.
  • Champions the Charity Committee and all Corporate Social Investment Projects.
  • Participates and assists in the facilitation of other programs and committees as directed by the Talent & Culture Manager.
  • Creates and implements new Talent & Culture programs as needed.
  • Coordinates and Updates the EES Action Plan for the Talent & Culture Department, other Departments and the Hotel.
  • Supports the Talent & Culture Coordinator/Administrator with coordinating the monthly Coffee Date Program with the General Manager.
  • Supports the Talent & Culture Coordinator/Administrator with overseeing the operation, maintenance and hygiene of the staff change rooms and staff cafeteria.

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