Technical Service Engineer

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia GRG Full time

The Technical Service Engineer will have theoretical and practical training of Metal Fabricator customers in the efficient manufacturing and installation of company products, considering all elements of quality and machinery requirements, within a designated geographical territory.

Responsibilities:

  • To provide Metal Fabricator customers within the designated territory, with technical support and hands-on training to allow them to achieve the highest quality and the most cost effective fabrication and installation of company's products and systems.
  • The Service Engineer will be required to visit construction sites and carry out inspections of ongoing works and produce written reports of findings.
  • The Service Engineer will be classified as a member of the field staff, reporting to the Technical Manager.
  • The role encompasses all products supplied, including all systems and machinery.
  • To maintain close communication with other Service Engineers, Key Account Managers and Architectural Advisors to maximise potential for turnover sales from Metal Fabricator customers.
  • Overseeing the handling and processing of Metal Fabricator customer complaints in respect to quality of delivered goods or the manufacture and installation of products and systems.
  • Liaising with other departments, Commercial plus Logistics to ensure quality of products and services.
  • Maintenance and calibration of test equipment, tools and other equipment needed by the Service Engineer to successfully deliver all activities within the designated territory, in a safe and secure manner.
  • At no time should the Service Engineer undertake activities which would jeopardise or prove dangerous to his well being or that of others with him.
  • To keep the Technical Manager advised on movements and submit monthly reports.
  • To maintain up to date records of all training, machinery, equipment and support provided to Metal Fabricator customers.
  • Keep up to date on company products, systems, and machinery and quality requirements.

KEY Requisites:

  • Minimum 4-5 years experience in the Facade and or Building Materials industry with practical prior experience of manufacture and installation.
  • Very good communications skills in English language.
  • Knowledge of Quality Assurance when vetting suppliers material.
  • Familiarity with the construction industry, knowledge of technical and commercial process is required.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Industries: Wholesale Building Materials, Architectural and Structural Metal Manufacturing, and Architecture and Planning.
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