digital transformation consultant

5 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

We are seeking a skilled and innovative Digital Transformation Analyst to lead and support digital transformation initiatives over a one-year engagement. The ideal candidate will bring extensive experience in aligning digital strategies with business objectives, implementing IT governance and ITSM processes, and delivering measurable results in technology-driven projects.

Key Responsibilities

Digital Transformation Initiatives :

  • Design, implement, and oversee digital transformation strategies that align with the organization's business goals and objectives.
  • Evaluate current digital capabilities and identify opportunities for transformation and innovation.

IT Governance and ITSM Processes :

  • Establish and implement IT governance frameworks to ensure alignment with strategic goals.
  • Oversee ITSM processes, including ITIL implementation and the use of ITSM tools to improve service management.

Policy Development and Compliance :

  • Develop, implement, and monitor IT policies and procedures to ensure compliance with industry standards and regulations.
  • Provide guidance on policy updates and process improvements.

Project Management :

  • Manage digital transformation projects using PMP or PRINCE2 methodologies.
  • Coordinate cross-functional teams to deliver projects on time, within scope, and within budget.

Business Continuity and Disaster Recovery :

  • Develop and maintain IT Business Continuity and Disaster Recovery plans.
  • Ensure robust systems and processes are in place to mitigate risks and ensure operational resilience.

Information Security and Risk Management :

  • Assess and mitigate risks related to information security and ensure alignment with best practices and standards.
  • Collaborate with stakeholders to design and implement effective security measures.

Service Reporting and Performance Management :

  • Develop KPIs and service performance metrics to monitor and evaluate IT services.
  • Manage SLA and OLA agreements, ensuring alignment with service delivery goals.
  • Budget Management :
  • Manage IT budgets, including CAPEX and OPEX, to optimize resources and achieve cost-efficiency.
  • Provide regular budget reports and recommendations for financial planning.

Key Qualifications and Skills

Experience :

  • 3+ years of experience in digital transformation, innovation, management consulting, or related fields.
  • Hands-on experience in implementing digital transformation initiatives and ITSM processes.
  • Proven track record of developing and executing IT governance frameworks, policies, and strategies.

Technical Expertise :

  • Strong knowledge of ITSM tools, ITIL implementation, and best practices in service management.
  • Experience in IT business continuity, disaster recovery planning, and risk management.
  • Familiarity with service reporting, KPI development, and SLA / OLA management.

Certifications :

  • PMP or PRINCE2 certified (or equivalent project management certifications).
  • ITIL certification is highly desirable.

Skills :

  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication, collaboration, and stakeholder engagement abilities.
  • Budget management experience, including CAPEX and OPEX planning.
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