HR Operations Specialist
1 week ago
The Receptionist serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient reception experience. This role involves managing patient check-ins, handling inquiries, scheduling appointments, and maintaining accurate records. The receptionist plays a crucial role in promoting a positive image of the polyclinic and ensuring smooth administrative operations.
Key Responsibilities- Patient Reception and Check-In:
o Greet patients and visitors in a courteous and professional manner.
o Verify patient information and complete check-in procedures.
o Inform patients of waiting times and provide necessary information. - Appointment Scheduling:
o Schedule and confirm patient appointments.
o Manage the appointment calendar to optimize the utilization of clinical services.
o Notify patients of any changes to their scheduled appointments. - Patient Inquiries and Communication:
o Handle incoming calls and respond to patient inquiries.
o Provide information about services, policies, and procedures.
o Direct patients and visitors to the appropriate departments or personnel. - Record Management:
o Maintain accurate and up-to-date patient records.
o Process patient registration forms and update information as needed.
o Ensure confidentiality and security of patient information. - Billing and Payments:
o Collect payments for services rendered and issue receipts.
o Assist patients with billing inquiries and insurance claims.
o Maintain accurate records of financial transactions. - Administrative Support:
o Assist with administrative tasks such as filing, e-mails and communications, and photocopying.
o Support the Admin Manager and other staff with special projects and tasks.
o Maintain a clean and organized reception area. - Quality and Compliance:
o Adhere to healthcare and organizational regulations, standards, and protocols, especially regarding patient confidentiality and data protection.
o Participate in quality improvement initiatives aimed at enhancing the efficiency of front-desk services.
o Ensure compliance with health and safety protocols in the reception and waiting areas. - Professional Development:
o Stay updated on administrative best practices and clinic procedures.
o Participate in any required training programs and professional development activities.
- Relevant educational degree; additional qualifications in healthcare administration or customer service are a plus.
- Minimal 1 to 2 years of experience as a receptionist or in a customer service role, in a healthcare polyclinic.
- Strong communication and interpersonal skills.
- Proficiency in using office software and patient management systems.
- Excellent organizational skills and attention to detail.
- Ability to handle multiple tasks and work under pressure.
- Experience with scheduling systems, patient management software, or electronic health records (EHR).
- Experience with the health insurance processes, roles and regulations.
- Customer Service Orientation
- Effective Communication
- Multitasking and Time Management
- Attention to Detail
- Professionalism
- Empathy and Compassion
- Work is performed in a clinic or healthcare setting, primarily at the reception desk.
- Full-time position with varying shifts, including weekends and holidays when needed.
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