TrendMacro Support Engineer

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Hashtag Technology Full time

Scope of Work (SOW) for TrendMicro Resident Engineer

  1. Provide Level 2 (L2) support for Trend Micro solutions.
  2. Manage and troubleshoot Full Disk Encryption policies and compliance.
  3. Monitor and configure Deep Security for workload protection.
  4. Support and optimize Apex One for endpoint security.
  5. Detect and mitigate email threats using Deep Discovery Email Inspector (DDEI).
  6. Centralize management and reporting via Apex Central.
  7. Perform system updates, patches, and proactive maintenance.
  8. Handle incident resolution and escalate issues if needed.
  9. Generate periodic reports on system health and incident trends.
  10. Provide knowledge transfer and training to the CS team.
  11. Ensure availability for support during business hours and critical incidents.
Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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