TrendMacro Support Engineer
7 days ago
Scope of Work (SOW) for TrendMicro Resident Engineer
- Provide Level 2 (L2) support for Trend Micro solutions.
- Manage and troubleshoot Full Disk Encryption policies and compliance.
- Monitor and configure Deep Security for workload protection.
- Support and optimize Apex One for endpoint security.
- Detect and mitigate email threats using Deep Discovery Email Inspector (DDEI).
- Centralize management and reporting via Apex Central.
- Perform system updates, patches, and proactive maintenance.
- Handle incident resolution and escalate issues if needed.
- Generate periodic reports on system health and incident trends.
- Provide knowledge transfer and training to the CS team.
- Ensure availability for support during business hours and critical incidents.
Entry level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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