Production Support Engineer

20 hours ago


Riyadh, Ar Riyāḑ, Saudi Arabia SS&C Full time

We are looking for a Production Support Engineer to join our team in Riyadh, KSA. The ideal candidate will have a strong background in technical engineering and be able to provide expert support to our clients.

About the Job

As a Production Support Engineer, you will be responsible for providing dedicated on-site support to one of our clients located in Riyadh, managing their Algo Credit Manager (ACM) solution on client's production environment.

Key Responsibilities:

  1. Provide expert support to our clients on Algo Credit Manager (ACM) solution.
  2. Assist our client's Production Team with day-to-day management of ACM.
  3. Work with various SS&C stakeholders to deliver robust solutions.
  4. Perform periodic on-call/stand-by support, working on non-business hours as required.
  5. Issue Management on a 24/7 basis, including troubleshooting errors and guiding Client teams in resolution of infrastructure related issues.
  6. Release Management, including installation of ACM solution on client's production environment and applying regular interim fixes.

Requirements:

  • Previous Algo Credit Manager (ACM) experience is highly desired.
  • Degree or equivalent.
  • At least 5 years of experience in supporting LIVE production systems preferably banking systems.
  • Good hands-on use of Linux.
  • Scripting experience.
  • Experience with middleware solutions, Kubernetes, and OpenShift.
  • Familiarity with database essentials.
  • Working knowledge of Core Java principles, SQL, Web app server deployment principles, messaging principles, or protocols JMS, MQ, REST, and SOAP.

About SS&C

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.



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