Product Operations Specialist

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Alaan الآن Full time
About Alaan

We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized dashboards.

Since 2022, over 1000 businesses in the UAE — from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and CarSwitch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.

About The Role

As a Product Operations Specialist at Alaan you will live at the intersection of operations, customer experience, and technical support. Product Operations Specialists are tasked with helping everyday users use our products to the fullest by providing support and deep technical knowledge. Due to the extensive client exposure, this role is also in a prime location to create content about our products and work with our Design and Engineering teams to improve them.

What You'll Do
  • Build relationships with users, by being the first point of contact for Customer interaction (Whatsapp, Email, Phone)
  • Understand the needs of Customers and propose solutions to meet those unique business needs
  • Proactively and diligently follow up on issues raised by Customers
  • Thoroughly understand product and expense processes on the Customer side and make improvement suggestions
  • Balance autonomy in solving problems with awareness of escalation necessities
  • Work cross-functionally to improve the product/experience for the Customer
  • Be the product expert to the Customer and the Customer expert to the product team
  • Help Alaan continuously improve the way it serves its Customers
What We Are Looking For
  • 3+ years experience in similar roles at prominent start-ups
  • Background in Fintech or B2B SaaS would be an added advantage
  • Strong communication skills, both written and oral, and a high degree of confidence in speaking with Customers
  • Helping others succeed and improve gives you energy
  • You are trustworthy and others perceive you as trustworthy
  • You can own a problem end-to-end, understanding it, breaking it down, and identifying logical next steps until resolution
  • Very organized and meticulous (no customer issue falls through the cracks)
  • You love working against a goal - and you will independently identify what is needed to reach the goal
  • Demonstrated ability to work solo as well as being a productive team member
  • Strong fluency in both Arabic and English, both written and oral
What's in it for you
  • Contribute to building the Middle East's most beloved fintech brand from the ground up
  • Benefit from a role with significant ownership and accountability
  • Thrive in a flexible hybrid culture with ample work-life balance
  • Participate in exciting offsite events
  • Competitive salary and equity
  • Enjoy additional perks like travel allowances, gym memberships, and more
#J-18808-Ljbffr

  • Product Operations Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full time

    Product Operations Specialist - Saudi nationalWe are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and...

  • Product Specialist

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dell Full time

    Product Specialist - Workforce SolutionsDell Technologies' global business is based on expertise. It takes extraordinary knowledge to create technology that drives human progress. And it takes expert insight to sell those groundbreaking products. Our Product Specialists get to know a set of specialized products and services inside and out. They manage key...

  • Product Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dell GmbH Full time

    Product Specialist - Workforce SolutionsDell Technologies' global business is based on expertise. It takes extraordinary knowledge to create technology that drives human progress. And it takes expert insight to sell those groundbreaking products. Our Product Specialists get to know a set of specialized products and services inside and out. They manage key...

  • Product Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dell Technologies Full time

    Product Specialist - Workforce SolutionsDell Technologies' global business is based on expertise. It takes extraordinary knowledge to create technology that drives human progress. And it takes expert insight to sell those groundbreaking products. Our Product Specialists get to know a set of specialized products and services inside and out. They manage key...

  • Product Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dell Full time

    Product Specialist - Workforce SolutionsDell Technologies' global business is based on expertise. It takes extraordinary knowledge to create technology that drives human progress. And it takes expert insight to sell those groundbreaking products. Our Product Specialists get to know a set of specialized products and services inside and out. They manage key...

  • Sheet Production Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ALMAALY RECRUITMENT Full time

    Job OverviewWe are seeking a skilled Sheet Production Specialist to join our team at ALMAALY RECRUITMENT. As a Sheet Production Specialist, you will play a crucial role in ensuring the efficient operation of our corrugator machine and meeting production targets. Your responsibilities will include:Monitoring and controlling the corrugator machine to achieve...

  • E-Commerce Product Operations Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dingdong (Cayman) Ltd Full time

    At Dingdong (Cayman) Ltd, we are seeking an experienced e-commerce professional to join our team as an E-Commerce Product Operations Specialist.Key Responsibilities:We require someone with strong analytical skills to identify 50+ product opportunities weekly through market trend analysis.The ideal candidate will optimize search strategies via keyword ranking...

  • Product Specialist

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dell Full time

    Product Specialist - Workforce SolutionsDell Technologies' global business is based on expertise. It takes extraordinary knowledge to create technology that drives human progress. And it takes expert insight to sell those groundbreaking products. Our Workforce Product Specialists get to know a set of specialized products and services inside and out. They...

  • Product Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dell GmbH Full time

    Product Specialist - Workforce SolutionsDell Technologies' global business is based on expertise. It takes extraordinary knowledge to create technology that drives human progress. And it takes expert insight to sell those groundbreaking products. Our Workforce Product Specialists get to know a set of specialized products and services inside and out. They...

  • Product Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dell Full time

    Product Specialist - Workforce SolutionsDell Technologies' global business is based on expertise. It takes extraordinary knowledge to create technology that drives human progress. And it takes expert insight to sell those groundbreaking products. Our Workforce Product Specialists get to know a set of specialized products and services inside and out. They...

  • Product Specialist

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Imdad Full time

    Product Specialist - Medical DevicesPromoting and selling company's products to new and existing customers by visiting them regularly and constantly. The Product Specialist plays a vital role in identifying and creating the need for Imdad products, as well as continuously updating all customers on company product modifications, changes, and enhancements.Key...

  • Product Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Biopharma Mea Full time

    Role SummaryWe are looking for a skilled Product Specialist to promote and provide access to our products for healthcare professionals. The ideal candidate will have a solid understanding of the pharmaceutical industry and be able to execute strategic initiatives to address unmet medical needs.Main Duties

  • Senior Product Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dell GmbH Full time

    Senior Product Specialist - Workforce SolutionsAt Dell Technologies, we create the extraordinary. Our Outside Sales Workforce Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. They directly advise customers on everything from product features...

  • Senior Product Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dell Full time

    Senior Product Specialist - Workforce SolutionsAt Dell Technologies, we create the extraordinary. Our Outside Sales Workforce Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. They directly advise customers on everything from product features...

  • Production Line Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Abroad Work Full time

    Are you looking for a challenging role that combines technical skills with manual labor? Abroad Work offers a unique opportunity as a Production Line Specialist. Your primary responsibility will be to operate and maintain equipment in our production facility in Riyadh.In this contract position, you will have the chance to work with a leading manufacturing...

  • Senior Product Specialist

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dell Full time

    Senior Product Specialist - Workforce SolutionsAt Dell Technologies, we create the extraordinary. Our Outside Sales Workforce Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. They directly advise customers on everything from product features...

  • Senior Product Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dell GmbH Full time

    Senior Product Specialist - Workforce SolutionsAt Dell Technologies, we create the extraordinary. Our Outside Sales Workforce Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. They directly advise customers on everything from product features...

  • Senior Product Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dell Full time

    Senior Product Specialist - Workforce SolutionsAt Dell Technologies, we create the extraordinary. Our Outside Sales Workforce Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. They directly advise customers on everything from product features...

  • Product Display Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Health Water Bottling Co. Nova Full time

    Health Water Bottling Co. Nova is looking for an experienced Product Display Specialist to enhance our store's visual appeal and customer shopping experience.The ideal candidate should possess a minimum of 3 years of experience in merchandising, shelf stocking, or retail operations.Key Responsibilities:Organize and maintain visually appealing product...

  • Video Production Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia MOB Full time

    M.O.B. Film Co., a commercial and content film production company with over 25 years of experience, seeks a skilled Video Production Specialist.We provide first-class service production for commercials, content, sport, and post-production from our offices in Manchester, London, and K.S.A.Main ResponsibilitiesShoot high-quality short-form broadcast content...