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Service Delivery Head

2 weeks ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia Leader Investment Group (LIG) Full time

Leader Investment Group is seeking a highly skilled Contact Center Manager to lead our contact center team. The ideal candidate will have excellent leadership, problem-solving abilities, and a commitment to maintaining high customer satisfaction.

Main Responsibilities:

  • Oversee daily operations of the contact center
  • Manage contact center staff
  • Track performance metrics
  • Develop and implement operational strategies
  • Resolve client issues promptly

Requirements:

  • Contact Center Management and Operations skills
  • Customer Satisfaction and Service skills
  • Analytical Skills to evaluate and improve contact center performance
  • Proven leadership and team management abilities
  • Excellent written and verbal communication skills
  • Bachelor's degree in business administration, management, or related field
  • Experience in consulting industry is a plus
  • Experience in public sector is a plus
  • Fluent English is a must