senior technical support

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ksau Hs Full time

Job Requirements:

  1. Education: Associate Diploma in Computer Science/Technical Support or related field - Essential
  2. Work Experience: Four (4) years of experience in Technical Support - Essential
  3. English Language Level: Level – II - Essential (IELTS: 3-4.5, STEP: 50%-74%, or TOEFL: (PBT: 400-465))
Job Responsibilities

Principal Duties:

  1. Ensures that all technical equipment setup/operation, installation and maintenance of the University function has been processed and successfully completed.
  2. Ensures that documentation and essential feedback for equipment, provided service, incident, and utilization reports are submitted and analyzed.
  3. Monitors the inventory of equipment, supplies and devices.
  4. Oversees the technical support staff tests, fine-tunes, calibrates and cleans technical equipment on a scheduled basis with the surety of completion of the replacement/repair of malfunctioned equipment and materials.
  5. Provides technical support for service requests by using manuals to diagnose and make repairs, identifying problems, seeking solutions and helping the end user in the use of technology.
  6. Actively explores new software, equipment and updates and advises higher management in changes appropriate for the needs of the University.
  7. Assures the coordination and scheduling of day-to-day support.
  8. Performs other job-related duties as required.
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