senior technical support
5 days ago
Job Requirements:
- Education: Associate Diploma in Computer Science/Technical Support or related field - Essential
- Work Experience: Four (4) years of experience in Technical Support - Essential
- English Language Level: Level – II - Essential (IELTS: 3-4.5, STEP: 50%-74%, or TOEFL: (PBT: 400-465))
Principal Duties:
- Ensures that all technical equipment setup/operation, installation and maintenance of the University function has been processed and successfully completed.
- Ensures that documentation and essential feedback for equipment, provided service, incident, and utilization reports are submitted and analyzed.
- Monitors the inventory of equipment, supplies and devices.
- Oversees the technical support staff tests, fine-tunes, calibrates and cleans technical equipment on a scheduled basis with the surety of completion of the replacement/repair of malfunctioned equipment and materials.
- Provides technical support for service requests by using manuals to diagnose and make repairs, identifying problems, seeking solutions and helping the end user in the use of technology.
- Actively explores new software, equipment and updates and advises higher management in changes appropriate for the needs of the University.
- Assures the coordination and scheduling of day-to-day support.
- Performs other job-related duties as required.
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